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TAYLOR OIL
Assistant Service Dispatcher
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Job Summary We are seeking an Assistant Service Dispatcher for full time days who will be responsible for coordinating and dispatching service technicians to customer sites during business hours. This role ensures timely response to emergency calls, effective scheduling service requests and maintenance and clear communication between customers, technicians, and the office team. The hours for this job are Daily 7:30am-4pm Duties Receive incoming services calls and determine urgency, nature of the issue, and appropriate technician assignment. Dispatch technicians to customer locations based on schedule, skillset, and proximity. Monitor technician status, progress, and location throughout shifts Provide updates to customers regarding estimated arrival times Document service requests, dispatch details, and technician notes accurately in the company's system Handle emergency and priority calls with professionalism and a sense of urgency Communicate effectively with evening dispatch and management to ensure seamless handoffs Scheduling of routine heating system maintenance Skills Previous experience in dispatching, scheduling, or customer service a plus Strong communication skills (verbal and written) Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and decision-making abilities Flexibility to work extra/long hours during peak heating season