Company Overview Riccelli-Northern is an American owned and operated company dedicated to delivering quality transportation, mining, and material handling services across the northeast. With a strong reputation for providing premium products and reliable service, we operate 50 locations committed to supporting local communities with environmentally friendly materials such as ready mix, aggregates, and blacktop. Job Summary The Assistant Dispatcher supports the daily dispatch operations of a ready-mix concrete company by coordinating deliveries, communicating with drivers and customers, and helping ensure the efficient scheduling of trucks and concrete orders. This position works closely with the Dispatcher, Plant Manager, and drivers to maintain on-time deliveries, maximize fleet utilization, and provide excellent customer service while adhering to safety and quality standards. Responsibilities Assist with scheduling and dispatching ready-mix concrete trucks to customer job sites. Communicate delivery schedules, route changes, and order updates to drivers. Monitor truck locations, delivery status, and turnaround time. Enter and maintain accurate order, customer, and delivery information in dispatch software. Coordinate with plant personnel to ensure timely production and loading of concrete orders. Respond to customer inquiries regarding delivery times, order status, and scheduling changes. Assist in resolving delivery issues, traffic delays, and customer concerns. Track driver hours, equipment availability, and daily production schedules. Generate and maintain dispatch logs, reports, and delivery records. Support compliance with DOT regulations, company policies, and safety procedures. Serve as a backup dispatcher when needed.

Qualifications:

High school diploma or equivalent required. Previous experience in dispatching, transportation, logistics, construction, or customer service preferred. Strong organizational and multitasking skills in a fast-paced environment. Excellent verbal and written communication skills. Proficiency with computer systems, Microsoft Office, GPS tracking, and dispatch software. Ability to prioritize tasks and make effective decisions under pressure. Knowledge of ready-mix concrete operations, trucking, or construction industry practices is a plus. Strong attention to detail and accuracy.

Physical and Work Environment:

Office-based with frequent interaction with drivers, customers, and plant personnel. May require early morning, evening, weekend, or holiday availability based on operational needs. Ability to work in a fast-paced environment with frequent interruptions and changing priorities. Riccelli-Northern is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Type:

Full-time Pay:

$23.00 - $26.00 per hour Expected hours: 40.0 - 45.0 per week Shift availability: Day Shift (Required)

Work Location:

In person