Job Overview Join a trusted, family-owned company serving the Capital Region for over 80 years. Long Energy is looking for a reliable, organized Service Dispatcher who thrives in a fast-paced environment and enjoys being the hub of a high-performing team. If you're someone who can juggle priorities, communicate clearly, and keep things running smoothly—even when plans change—this role could be a great fit.

What You'll Do:

• Schedule service appointments and create accurate work orders
• Plan and manage daily routes for service technicians - This is not a set-it-and-forget-it role—success requires the ability to adapt schedules in real time, balance competing priorities, and route optimization using mapping tools.
• Communicate with technicians throughout the day and adjust schedules as needed
• Dispatch service calls efficiently and in real time
• Support customers by phone and email with prompt, professional service
• Build strong relationships with both customers and technicians
• Document customer interactions, requests, and resolutions
• Must be able to work a flexible schedule that includes occasional evenings and weekends.
• Assist with general office tasks as needed

What We're Looking For:

• Strong organizational skills and attention to detail.
• Ability to multi-task and stay calm under pressure
• Clear, friendly communication skills
• Comfortable using computers and dispatching systems
• Team oriented mindset with a strong sense of reliability
• Commitment to accuracy and continuous improvement

Benefits:

• Competitive pay based on experience
• Health Insurance
• Dental Insurance
• 401(k) and profit sharing
• Paid Vacation and Holidays
• Paid Sick days
• Employee Discounts on fuel/service

Pay:

$22.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan

Work Location:

In person