TELECOMMUNICATOR 911 COMMUNICATIONS (1)

TELECOMMUNICATOR 911 COMMUNICATIONS

(1) Cleveland County - 2.8 Cleveland, OH Job Details Full-time $20.65 an hour 1 hour ago Qualifications Record keeping Computer operation Phone communication Computer literacy Emergency dispatch experience Filing Mid-level Administrative experience High school diploma or GED Telecommunication Typing Phone triage 1 year Patient emergency assistance Communication skills Client interaction via phone calls

Full Job Description Requirements Job Description Comments From This Job Announcement Summary:

Performs intermediate technical work in a high stress environment, dispatching public safety, emergency services and other personnel, usually in response to emergency situations. Schedules could include 12-hour shifts on a Panama rotation. Hours for the Panama rotation are either 7a-7p, 7p-7a, 3p-3a, or 9a-9p based on need.

Essential Functions and Responsibilities include:

Answer incoming calls for emergencies. Relays information to responding units via radio dispatch for Police, Fire and EMS. Operates and maintains electronic equipment, including computer-aided-dispatch (CAD) to maintain contact with law enforcement personnel, fire, and EMS personnel; dispatches officers to answer requests for assistance; provides information about situations as they develop and/or background information from the DCI system. Processes emergency calls requiring medical assistance using EMD protocol; provides pre-arrival instructions to citizens. Answers and appropriately routes administrative lines. Processes requests for drivers' license checks, license plate checks, and wanted and missing persons inquiries using DCI, eWarrants and RMS systems as requested by field units. Processes entries for wanted persons, missing persons, stolen and recovered guns, articles and securities into DCI system. Maintains DCI filing system and ensures information is entered, scanned and filled appropriately. Contacts public utilities as requested by responding units such as Duke Energy, REA, Water Department, Gas Department, Red Cross, and Railroad Services. Acts as primary contact for after hours for DSS, DOT, Animal Control, Medical Examiner, and Fire Marshal. Maintains communications logs and reports including the nature of calls, actions taken, and the times involved. Identifies the location of callers to choose and dispatch proper law enforcement, fire, or EMS department(s) or unit(s). Transfers appropriate calls to other agencies; monitors activities of officers on patrol and makes radio contact to ensure their safety. The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.

Education & Experience:

High school diploma or GED and one year experience working with customer service, telecommunication work or working in emergency response situations. Knowledge, Skills, and Abilities General knowledge of the methods of operating the communication system General knowledge of radio and teletype procedures General knowledge of local geography General knowledge of law enforcement forms, terminology and records General knowledge of departmental programs, policies and procedures Ability to perform a considerable volume of detailed work Ability to type accurately at a reasonable rate of speed Ability to speak distinctly Ability to deal with the public under stressful conditions and remain calm Ability to follow oral and written directions Ability to operate standard office equipment and personal computers including some knowledge of applicable software packages Ability to establish and maintain effective working relationships with associates and the general public. Work Environment /

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This work requires occasional exertion of up to 10 pounds of force Work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires repetitive motions and occasionally requires walking and pushing or pulling Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound Work requires preparing and analyzing written or computer data and operating machines Work is generally in a moderately noisy location (e.g. business office, light traffic).

License & Certifications:

NC DCIN Certification EMD Certification EFD Certification NC Sheriff's Standards Telecommunicator I •The above certifications must be obtained within 1 year of date of hire and maintained for continued employment• This position is subject to random drug screening

Work Location:

This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.

Additional information:

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. How to apply for this job: Click the ' checkbox ' next to this job announcement then click the ' Apply & Continue ' button. $20.65/hr. •Compensation will be based on experience•Salary Range Contact Email Full-Time Job Type 911 COMMUNICATIONS Job Category 05/05/2026 Posted 05/19/2026 Deadline