Field Dispatcher Peterson

CAT - 3.3

Eugene, OR Job Details Full-time $30 - $35 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Equipment service recordkeeping Customer order taking Processing cash transactions Purchase order management Mid-level Maintenance schedule management Credit card payment processing High school diploma or GED Maintenance task scheduling Equipment malfunction response Purchasing Warranty issues management Dispatch record maintenance Task assignment Delegation Office phone management Customer data entry Full Job Description Peterson Cat has a need for a Field Dispatcher at our Eugene, OR location. SUMMARY This position is responsible for coordinating the assignments of service technicians and materials to accomplish repairs done in the field and administration of related paperwork.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functionsinclude the following. Other duties may be assigned. Answer phone calls from customers and record all needed information for technicians to start repairs. Accurately open work orders in Dealer Business System (DBS) with information given by the customer and/or internal Product Support Sales Representative, including correct Purchase Order (PO) number or account number the job is charged to. Use Service Information System (SIS) to check if a machine has warranty or if there are any known issues with a customer's serial number range that might help the technician with the machine repair. Collect Cash on Delivery (COD) from customers at end of jobs. Credit cards, checks, and sometimes cash. Use Varian for PO# for outside purchases in order to charge the right accounts. Use scheduler program to maintain a log of all field technicians' location at any given time. Utilize vision link to help pre-plan repairs by determining the location of machines and review fault codes prior to dispatching a technician. Be on call, on a rotating schedule, to take after hour calls from customer that have equipment breakdowns and call technicians to go out and make repairs. Includes taking calls for other stores and making sure they are taken care of. Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time. Help coordinate field service safety meetings & enforce company policy regarding safety. Help with any questions involving work orders that may help with closing a job in a timelier manner. Maintain punctual, regular and predictable attendance

OTHER JOB FUNCTIONS

Help technicians with parts and tooling. Check on when back ordered parts are coming in.

QUALIFICATIONS

High school diploma or GED; and a minimum of 2 years of directly related customer service experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. A background in dispatching and/or heavy equipment/mechanical experience is preferred. #INDL Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

Pay:

$30.00 - $35.00 per hour Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person