Dispatcher for Plumbing and HVAC Company White Plumbing, Heating & Air Springfield, MO Job Details Full-time $20 - $25 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off 401(k) 5% Match 401(k) matching Opportunities for advancement Life insurance Qualifications Computer operation Teamwork Interpersonal skills Phone communication Client interaction via phone calls Full Job Description Customer Service Representative (CSR) / Dispatcher White Plumbing, Heating & Air 4241 S. Hillcrest Ave. Springfield, MO 65810 (417) 671-3005 Join Our Team as a Customer Service Representative / Dispatcher White Plumbing, Heating & Air is a family-owned and operated company proudly serving Southwest Missouri since 1989. We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) / Dispatcher to become an important part of our growing team. As the voice of our company, you'll play a vital role in creating a positive customer experience from the very first phone call. If you enjoy helping people, thrive in a fast-paced environment, and love keeping things organized, this could be the perfect opportunity for you. At White Plumbing, Heating & Air, we believe our employees are our greatest asset. When you join our team, you'll find a workplace built on respect, teamwork, integrity, and a family-first culture where your hard work is appreciated and your career can grow. Position Overview As a CSR/Dispatcher , you'll be responsible for answering incoming customer calls, scheduling service appointments, dispatching technicians efficiently, and providing outstanding customer service. You'll work closely with our technicians and management team to ensure every customer receives prompt, professional service. This is an in-office position. Remote work is not available. Responsibilities Answer incoming customer calls with professionalism and enthusiasm. Schedule plumbing, heating, and air conditioning service appointments. Dispatch technicians efficiently throughout the day. Communicate schedule changes with technicians and customers. Provide exceptional customer service and resolve customer concerns. Maintain accurate customer records in our dispatch software. Work closely with technicians and management to maximize daily schedules. Assist with outbound calls and appointment confirmations. Help maintain a positive, team-oriented office environment. CompensationNo Experience $16.00-$17.00 per hour Plus performance incentives including RTRC and PPC Booked Calls Experienced CSR/Dispatcher or Service Titan Software Experience $18.00-$20.00 per hour Plus performance incentives including RTRC and PPC Booked Calls Schedule Monday-Friday In-office position (Not Remote) After-Hours Rotation All CSR/Dispatchers participate in a rotating after-hours on-call schedule to answer calls and book appointments for our technicians. During your scheduled on-call time, you'll receive: An additional $6.00 per hour simply for being available Performance incentives for RTRC and PPC Booked Calls earned during your shift Benefits Weekly PTO accrual (approximately 80 hours per year) Six paid holidays New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Group Health Insurance (company contributes toward premiums) Company-paid Dental Insurance Company-paid Life Insurance Traditional & Roth 401(k) 5% Company Match Stable, year-round employment Ongoing training and opportunities for advancement What We're Looking For Excellent customer service and communication skills Positive, friendly, and professional attitude Strong organizational and multitasking abilities Ability to stay calm and efficient in a fast-paced environment Basic computer skills; experience with Service Titan software is a plus Reliable attendance and strong work ethic Team player who enjoys helping others Willingness to participate in the rotating after-hours schedule Why Join White Plumbing, Heating & Air? At White Plumbing, Heating & Air, we know that great customer service starts with great people. That's why we've built a company culture centered on teamwork, respect, and supporting one another. We work hard, celebrate successes together, and believe every employee plays an important role in our continued growth. Whether you're starting your career or bringing years of dispatch experience, you'll find a team that values your contributions, invests in your success, and treats you like family. If you're looking for a career—not just a job—with a company that appreciates its employees and is committed to delivering exceptional service, we'd love to hear from you. Apply today and become part of the White Plumbing, Heating & Air family! White Plumbing, Heating & Air 4241 S. Hillcrest Ave. Springfield, MO 65810 (417) 671-3005

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person