Service Dispatcher Watson Refrigeration | Raleigh, NC Smart Care Equipment Solutions remote work United States, North Carolina, Raleigh Sep 18, 2026 Service Dispatcher Watson Refrigeration | Raleigh, NC

Full-Time | On-Site This position must report to the Watson Refrigeration office in Raleigh, NC. Remote work is not available. Only applicants with previous dispatch experience or experience working in the HVAC/R industry will be considered at this time. Watson Refrigeration is seeking an organized, dependable Service Dispatcher to support our Raleigh service operations. This position is responsible for receiving customer service calls, creating work orders, assigning technicians, and helping ensure every service request moves smoothly from the initial call through completion. What You'll Do Answer incoming service calls and gather accurate information from customers

Create service jobs and work orders in the company system

Dispatch service technicians based on location, availability, skill set, and urgency

Review technicians' schedules and current workload before assigning calls

Create and process purchase orders as needed

Provide technicians with purchase-order numbers and other required job information

Communicate schedule changes, delays, and service updates to customers and technicians

Monitor open service calls and follow up to help keep jobs moving

Maintain accurate records, notes, and documentation

Receive and organize technicians' completed paperwork and parts information

Work closely with the service department to prioritize urgent refrigeration needs

Provide professional, responsive customer service throughout the entire process What We're Looking For Previous dispatch, customer service, service coordination, or administrative experience

Strong organizational skills and attention to detail

Ability to manage multiple calls, technicians, and changing priorities at once

Clear and professional phone and written communication

Comfortable working in a fast-paced service environment

Basic computer skills and the ability to learn dispatching and work-order systems

Ability to remain calm and make sound decisions when urgent calls arise

Dependable attendance and punctuality

Commercial refrigeration, HVAC, construction, or field-service experience is preferred but not required Work Location This is a fully on-site position based at Watson Refrigeration's Raleigh office. Candidates must be able to report to the office as scheduled. No remote or hybrid work is available. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.