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TL
TForce Logistics
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Rhode Island data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,598 / year median in Rhode Island
+7% projected growth
Job Description
Dispatcher TForce Logistics - 3.1 Providence, RI Job Details Full-time From $20 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Employee relationship building High school diploma or GED Dispatching Computer skills Courier Full Job Description SHIFT Tuesday-Saturday - 11-8pm
RESPONSIBILITIES
- Dispatch and monitoring 30+ drivers.
- Verify the total number of drivers working each day and recommend if additional drivers are required.
- Confirm the completion of calls.
- Respond within 10 minutes to any callbacks, messages, or cancellations.
- Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
- Maintain professionalism, respect, fairness, and dignity in all driver relationships.
- Orientation and motivation as required relating to the drivers.
- Recognize and prioritize—alert for immediate dispatch.
- Identify and ensure all customers are given 100% performance on deliveries.
- Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
- Provide assistance to other dispatch boards.
- Provide assistance to distribution as well as other departments.
- Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
- Other duties as assigned.
REQUIREMENTS
- High School graduate or GED required.
- Some college hours desired.
- Must possess excellent knowledge of the city and suburb being dispatched.
- Minimum two years' experience in the courier industry.
- Must possess outstanding verbal communication skills.
- Must possess excellent interpersonal skills.
- Must possess the ability to work under pressure.
- Must possess a minimum of 6 months of computer skills.
- Must possess the ability to exercise good judgement.
- Must be able to lift more than 25lbs.