Dispatcher

WOODS TRUCKING - 4.7

Fort Worth, TX Job Details Full-time $45,000 - $52,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications High school diploma or GED Stakeholder relationship building

Full Job Description Purpose:

Our dispatchers act as a liaison between drivers and customers to provide the routing of pickups and deliveries. They are problem solvers who are passionate about meeting and exceeding customer expectations with a goal of excellent service standards. They ensure goods are picked up and delivered in a timely manner, which in turn helps accelerate the growth of the company. Responsibilities Build relationships and trust with customers and drivers through open and interactive communication Take incoming orders and questions regarding pickups and deliveries via phone and email Develop and manage pickup and delivery routes as efficiently and cost effectively as possible Determine the best delivery methods and negotiate rates with brokers to ensure smooth operation through a variety of channels, aiming for maximum efficiency Obtain or prepare the necessary carrier documentation for loads and provide drivers with needed information to successfully complete pickups and deliveries on time and in a professional manner Coordinate pickup / delivery appointments with destination site Maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way Collaborate with management to modify daily routes when needed to accommodate the needs of customers Data entry of loads into Transportation Management System Filing of paperwork Handle customer issues, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Go the extra mile to provide customers with pickup / delivery information and updates, including scanning and sending paperwork Monitor truck maintenance and repair schedules Perform other duties as assigned. Skills At least 1 year of local truck dispatching experience is preferred Strong attention to detail is required Proven customer support experience Excellent written and verbal communication skills; must have good manners and be respectful Strong phone contact handling skills and active listening. Customer orientation and ability to respond to different types of personalities Ability to multi-task, prioritize, and manage time effectively. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Proficiency in office software Must be responsible and reliable High school degree/GED is required Typically a Monday - Friday work schedule, however, may be asked to work evenings and weekends based on the needs of the business. Flexibility in scheduling is preferred.

Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person