911 Call Taker

Reporting directly to a Telecom Supervisor, responsible for answering, processing, and transferring emergency and non-emergency calls from multi-line phone systems. Answers, processes, and transfers emergency and non-emergency calls from multi-line phone systems Processes teletype information and complete in-house system computer searches Maintains data entry log of all phone calls in Computer Aided Dispatch (CAD) system Processes teletype (TLETS) information and complete in-house system computer searches Maintains professionalism and confidentiality in all matters Maintains proficiency in all aspects of Emergency Communications; maintains licensing, certifications, and credentialing standards Informs direct supervisor of concerns regarding work progress, barriers, and red flags Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas Obtains access to

TCIC/NCIC/TLETS

systems Readily complies with departmental and county-wide policies and procedures Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

Reports directly to - Telecom Supervisor Direct Reports - No

PHYSICAL DEMANDS

Position involves occasionally lifting objects weighing over 50 lbs. Position involves speaking and hearing English clearly Position involves maintaining composure during extremely stressful situations for extended periods of time Position involves being stationary at a communications console for extended lengths of time Position involves continual use of a computer keyboard and other peripheral devices

ENVIRONMENTAL FACTORS

Work is primarily indoors in an air-conditioned environment High-volume, fast-paced environment dealing with life-threatening situations Constant contact with the public under duress and in crisis situations; exposure to psychological and emotional stress of the public and public safety personnel

IRREGULAR HOURS

Shift work to cover a 24-hour operation to include nights, weekends, and holidays Occasionally required to work mandatory overtime and be available for emergency callback at any time Required department training may occur on scheduled days off Essential Personnel for Emergency Situations; discretion of Department Director Regular attendance is required The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. High school diploma or equivalent Two (2) years of customer service experience; OR an equivalent combination of education and experience Data entry and typing efficiency at a minimum of 35 wpm Knowledge of modern office procedures and computer equipment Must meet eligibility requirements to be granted systems access to

TCIC/NCIC/TLETS

systems per the CJIS Security Policy

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment Valid driver's license Required within ninety (90) days of employment Texas Commission on Law Enforcement (TCOLE) Telecommunicator license Williamson County Emergency Communications (WCEC) credentialing in call taking Required within one (1) year of employment Telecommunications Device for the Deaf (TDD) certification Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800 CPR/AED certification International Academy of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications Williamson County Emergency Communications (WCEC) credentialing in: call taking

PREFERRED QUALIFICATIONS

Currently licensed as Telecommunicator by TCOLE Two (2) years of experience working in public safety as a 911 call taker, Additional certifications in law enforcement, fire, emergency medical services, communications, and/or emergency management Bilingual (Spanish)

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below: Criminal background check: Yes Motor Vehicle Record check: Yes Drug screening: Yes Physical exam: Yes Psychological exam:

Yes Additional:

Hearing exam A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources . Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.