A Facilities Specialist or Coordinator is in charge of building and equipment maintenance, building security systems, emergency plans, often for specific buildings only. May be involved in planning of new facilities. Acts as contact person between employees and outside contractors.
Responsible and advanced Facilities Management customer support work in obtaining, maintaining, and providing information regarding a variety of County operations and coordinating, assigning, tracking, and closing out facilities work requests. Provides a professional and courteous response via telephone, in person, in writing and on-line. Duties include lead worker responsibility. Functions as a primary point of contact to provide Facilities Management service information and support to County departments, Constitutional Offices and other customer groups. Assigns work requests to Facilities Technicians and service vendors and provides work order quality assurance. Provides specific information about Facilities Management procedures, regulations and services. Receives and coordinates responses to requests for information and services. Resolves more difficult questions referred by team members. Performs clerical duties, processes records, worksheets, logs, and applications for services. Performs data retrieval and entry into a software application. Updates information in the computer. Generates reports from the computer. Assists citizens, customers, and team members with inquiries, complaints, investigations, billing questions, and account information. Upon Emergency Operations Center activation, employee must be prepared to work additional hours and job duties. Performs related work as required. Knowledge of standard office methods and procedures. Knowledge of County departments, operations and regulations. Ability to maintain records/files, prepare reports and correspondence. Ability to disseminate information to meet and deal with the public effectively and courteously. Ability to establish and maintain effective working relationships with employees and the public. Ability to communicate effectively via telephone, in person, in writing and on-line. Ability to read for comprehension. Ability to use a computer and related software. Ability to maintain Spreadsheets to track, sort, and report on a variety of information. Ability to establish and maintain files accurately and legibly. Ability to maintain complete and accurate accounting and inventory records. Ability to follow complex oral and written instructions. Ability to work as a team with the Maintenance Supervisor to assign work orders to internal and external team members and ensure all work is completed within Service Level Agreements.
PHYSICAL SKILLS
Ability to communicate effectively using verbal, written and visual communication.
EDUCATION, TRAINING AND EXPERIENCE
Graduation from high school or possession of an acceptable equivalency diploma. Three (3) years of experience in customer service or service dispatch centers involving frequent customer contact. Three (3) years of experience using a personal computer and related software required.
LICENSES, CERTIFICATIONS OR REGISTRATIONS
Must possess a valid Florida driver's license.
ADA STATEMENT
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE
Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR
