Mailroom and Dock Lead/ Facilities Floor Associate (Rotating Role) This dual-role position supports both mailroom operations and facilities floor services across multiple buildings on the client campus. The ideal candidate is organized, dependable, and customer-focused, with the flexibility to rotate between mailroom and facilities duties as needed. Manage day-to-day operations, provide guidance to another Mailroom Associate, and assist with training and development Candidates must possess excellent customer service skills. While the role begins with hands-on experience on the dock to learn operations, the worker will quickly transition into regular interaction with senior administrators and executive-level personnel. A strong customer service background and professional communication skills are essential for success in this position. Mailroom and Dock Responsibilities Sort and deliver incoming mail to employees and tenant buildings Process outgoing mail and manage FedEx/UPS shipments Monitor and maintain cleanliness of the facility receiving dock Pick up and deliver mail and packages across assigned buildings/floors Provide responsive service to mailroom inquiries via phone and email Track onboarding/offboarding for mail folder setup and workstation moves Comply with mailroom and dock safety protocols Pallet jack is required Wear steel-toe shoes when working in dock areas Facilities Floor Responsibilities Monitor and tidy copy rooms daily; restock paper and office supplies Track confidential shred bin pickup schedules Maintain conference rooms (clean whiteboards, restock markers, remove clutter) Assist with workstation moves and light-duty setups Respond to facilities service requests and perform minor maintenance tasks Support daily facilities operations through assigned tasks and troubleshooting Execute basic repairs and upkeep based on facilities team direction Change out and recycle printer toners Pick up and deliver file boxes for off site storage Qualifications Proficient in Microsoft Office (Excel, Word, Outlook) Ability to lift up to 50 lbs Valid driver's license and auto liability insurance required Strong organizational skills and ability to prioritize tasks Reliable, flexible, and team-oriented with a positive attitude Excellent customer service and communication skills Self-starter with sound decision-making abilities

Notes:

Onsite VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status