Facilities Scheduling Coordinator

Facilities Scheduling Coordinator at Bernard Nickels & Associates Facilities Scheduling Coordinator at Bernard Nickels & Associates in Asheboro, North Carolina Posted in 1 day ago.

Type:

full-time

Job Description:

Job Title:

Facilities Scheduling Coordinator Job Type:

Contract (W2)

Start Date:

ASAP Contract Duration:

6 Months (with potential for extension and/or full-time conversion)

Job Location:

Asheboro, NC (onsite role)

Hours/Schedule:

Monday-Friday, 8:00am-5:00pm (40 work hours per week)

Compensation:

$20 to $24 per hour

Position Overview:

A national leader in sustainable waste & environmental solutions is currently seeking a Facilities Scheduling Coordinator to join their team in Asheboro, NC. In this role, you will serve as a key liaison between clients and facilities, ensuring a seamless process for scheduling materials, resolving service issues, and maintaining a high level of customer satisfaction. This is a dynamic position that combines client interaction, scheduling coordination, and cross-department collaboration to support efficient facility operations. It's an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to make a positive impact in the waste and recycling industry.

Responsibilities:

• Maintain communication, both verbally and electronically, efficiently and professionally.
• Build positive working relationship to ensure client satisfaction.
• Help clients schedule material into client's facilities.
• Assist clients with approval numbers, for proper handling.
• Collaborate across departments to resolve issues with the different schedules.
• Resolve issues with facilities for unscheduled loads.
• Help resolve rejected load issues between client and facilities.
• Act as liaison between client and facilities.
• Collaborate internally & provide resolutions to clients effectively.
• Analyze needs, recognize potential issues, research alternatives, and provide solutions.
• Respond to client feedback and address service complaints promptly with tier SSM and CSS.
• Contact 3rd party transportation for clients when needed.
• and provide explanations to clients, facilities, and sales proficiently.
• Manage schedules based on facility needs and capabilities.

Requirements:

• High School Diploma (or GED).
• At least 1 year of facilities scheduling/operations/logistics experience.
• Experience in the waste or recycling industry is preferred.
• Desire to have direct customer contact & provide high level of customer service.
• Possess strong organizational skills.
• Ability to use sound judgment and problem solve in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to follow detailed oral and written instructions.
• Ability to effectively communicate at all levels both orally and in written form.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.