General Manager

Overview Element has an opportunity for a General Manager (Front End Operations) to lead all customer-facing and pre-testing operations at our Huntington Beach laboratory. Reporting to the Director, this role is responsible for executing operational plans across receiving, order entry, planning, machining, customer service, and invoicing. The General Manager will drive workflow efficiency, customer satisfaction, and revenue capture, ensuring work is accurately prepared and transitioned to testing operations. This role requires a results-driven leader focused on execution, process discipline, and team performance.

Salary:

$150,000 - $190,000 base / year DOE + Management Bonus Plan Responsibilities Lead end-to-end front-end operations including Receiving, Order entry (OE), Production planning and scheduling, machining, Remnants management, Customer service and invoicing Ensure efficient flow of work from customer intake through test readiness Eliminate bottlenecks and improve throughput, turnaround time, and data accuracy Execute financial targets through accurate billing, forecasting support, and minimizing revenue leakage and rework Support forecasting and operational planning through accurate pipeline and workload visibility Manage working capital drivers such as backlog and billing cycle time Establish a high-performing, customer-centric front-end operation Ensure responsiveness, accuracy, and professionalism in all customer interactions Partner with Sales and Account teams to support customer retention and growth Resolve customer issues quickly and effectively Lead workforce planning, staffing, scheduling, and daily execution across front-end teams Provide clear direction, performance management, and accountability Foster a culture of safety, respect, and operational discipline Develop team capability through coaching, feedback, and training Collaborate cross-functionally with Quality, EHS, Finance, HR, Sales, and Technical teams to drive integrated success. Ensure full compliance with Element policies and applicable local, state, and federal regulations Skills / Qualifications Bachelor's degree (Business, Engineering, Operations or related) 8-12+ years of operations leadership experience Experience in manufacturing, laboratory, or aerospace environment preferred Strong background in workflow management, planning, and customer-facing operation Strong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departments Proven track record of driving profitability, improving EBITDA Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) "If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"