Assistant General Manager

Assistant General Manager Ermenegildo Zegna - 4.0 Palo Alto, CA Job Details 1 day ago Benefits Commuter assistance Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Hospitality Employee onboarding Customer communication EHS Customer relationship building Visual merchandising Customer service Merchandising Staff scheduling Mid-level Client relationship development Fashion retail Team development Key Performance Indicators Supervising experience Recruiting Merchandising display arrangement Time-based sales targets CRM system proficiency Employee engagement 4 years Onboarding process management Retail management Team motivation (leadership skill) Communication skills Staffing management Overseeing training Health and safety training programs Staff development Full Job Description

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand's values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As an Assistant General Manager for Zegna, you will be the General Managers second-in-command, helping to achieve business objectives, building solid relationships with Zegna Customers, and promoting the values and ambitions of the brand. This role reports directly to the General Manager and is based at our Palo Alto Boutique.

HOW YOU BRING IT TO LIFE

Here's how you'll bring this role to life each day — making it your own and shaping it with your unique talents and expertise: Strive to achieve individual daily, weekly, monthly and yearly sales and KPI's. Offer support to the General Manager by supervising the staff, providing feedback, drafting effective staff schedules, and ensuring optimal productivity. Foster marketing initiatives through collaboration with the General Manager and local Marketing and CRM. Champion, deliver and monitor a customer-centric culture. Identify training and development needs and spend time with the store team providing coaching and training. Support the General Manager in recruiting and onboarding top talent. Keep the team motivated and engaged by establishing a culture of teamwork and high performance; proactively assist the team with issues and/or opportunities they may be facing. Work with the General Manager to provide effective feedback on products and collections and stay updated on stock, consolidation, and transfers. Assist with implementation and maintenance of the design and display guidelines from Visual Merchandising to maximize the store's appeal. Ensure the team's appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics. Alongside the General Manager, implement Health & Safety regulation and supervise the attendance of the store team at H&S training courses. Promote the usage of digital services to increase business opportunities and improve customer service.

WHO YOU ARE

This is how you show up: You bring 4+ years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment. You are passionate about developing people and have a proven ability to coach, manage, and inspire high-performing teams. You are confident using digital tools and CRM systems, and you understand how data drives action. You thrive in a fast-paced, dynamic environment where leadership, adaptability, and strategic thinking are key. You possess strong written and verbal communication skills and easily connect with a diverse range of clients and colleagues.

YOUR ZEGNA OFFER

Annual gross salary range: $120,000K -$125,000K plus competitive bonus opportunity. Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more. Learning and development programs, including access to ZEGNA Made to Measure certification. Paid vacation and holidays, based on tenure and role level

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.