The General Manager is responsible for overseeing all aspects of the car wash operation, including staff management, customer satisfaction, sales growth, and facility maintenance. This role requires strong leadership, accountability, and a hands-on approach.
Key Responsibilities:
Manage day-to-day operations to ensure efficiency and high-quality serviceLead, train, and motivate staff to meet performance and customer service goals Drive sales, with a strong focus on membership growth and retentionMonitor KPIs (car count, revenue, labor, chemical usage, etc.) Ensure equipment is maintained and operational Handle customer concerns and resolve issues professionally Maintain cleanliness, safety, and compliance standards Create schedules, manage payroll, and control labor costs
Qualifications:
2+ years of management experience (car wash or similar service industry preferred but not necessary) Strong leadership and team-building skills Sales-driven mindset with experience in upselling or membership programs Ability to multitask and work in a fast-paced environment Basic mechanical or troubleshooting knowledge is a plus Reliable, accountable, and results-oriented
Compensation & Benefits:
Competitive salary Performance-based bonuses (membership sales & site performance) Paid time off Opportunities for advancement