Assistant General Manager

POSITION TITLE

Assistant General Manager

REPORTS TO

General Manager / Innkeeper

POSITION SUMMARY

The Assistant General Manager is responsible for supporting all aspects of hotel operations, including daily staff management, guest and employee satisfaction, human resources, financial performance, cost control, and sales and revenue generation. This role assists the General Manager in driving the strategic vision and implementation of both Company and brand-wide initiatives, focusing on exceeding guest expectations and building relationships with key customers.

WHO IS THIS POSITION FOR?

The Assistant General Manager is an energetic, results-driven professional who thrives in a fast-paced environment and enjoys hands-on leadership. This role is ideal for someone who: Has experience in hotel operations and management, ideally within a mid-scale or limited-service brand. Is passionate about providing exceptional guest service and can motivate a team to achieve high service standards. Is adaptable, able to cover shifts in various departments as needed, and enjoys a hands-on approach to management. Excels in human resources management, with strong skills in recruiting, training, and developing team members. Has a strong focus on financial and cost control, with the ability to oversee accounting functions such as accounts payable, receivable, and petty cash.

WHY WORK FOR US?

Quarterly Bonus Program with Competitive Salary Flexible PTO Plan Health/Vision/Dental Insurance Life / STD Insurance 401k Program Employee Discounts (Brand Hotels & Company Hotels) Free, Third-Party Employee Assistance Program (personal and professional) Monthly team luncheons and recognition events for outstanding staff performance Opportunities for career growth and development within the Company portfolio

DUTIES AND RESPONSIBILITIES

Maintain unparalleled guest service as the core philosophy of the hotel. Personally demonstrate a commitment to guest service by responding to guest needs promptly and professionally. Ensure all team members are trained to meet service standards and deliver superior guest service. Empower team members to provide responsive guest assistance and reward exceptional performance. Manage human resources functions including recruiting, training, and performance evaluations. Oversee finance and accounting functions, ensuring proper cost controls are in place. Foster a positive and cooperative work environment, promoting clear communication between staff and management. Implement property-wide strategies to improve guest satisfaction, operational efficiency, and revenue generation. Cover shifts in all departments as needed to maintain optimal labor standards. Provide a professional image through personal appearance and behavior. Perform other duties as assigned by the General Manager.

POSITION REQUIREMENTS

Must be able to communicate effectively in English, both written and verbally. Must be able to stand for extended periods. Must be able to lift up to 20 lbs. 3+ years of experience in hotel operations or management. Strong management, leadership, and time management skills.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Relocation assistance Vision insurance

Work Location:

In person