Pay Scale (negotiable) Pending experience Bonus structure Job Summary We are seeking a dynamic and strategic General Manager to lead our retail operations with energy, precision, and joy. In this role, you will oversee daily store activities, drive sales growth, manage a team, and ensure exceptional customer service. Your leadership will foster a positive environment that promotes operational excellence, team development, and financial performance. The ideal candidate is a proactive leader with extensive experience in retail management, skilled in managing inventory, sales strategies, and team supervision to achieve business goals while maintaining high standards of customer satisfaction.

The main store motto is:

Make More Happy! Duties Lead and motivate the retail team to deliver outstanding customer service and achieve sales targets through effective management of staff, including hiring, training, and performance evaluations. Oversee daily store operations such as inventory management, merchandising, pricing strategies, and stock replenishment to maximize sales and minimize losses. Produce confectionary items and ability to follow strict recipes. Implement and monitor operational procedures including POS (Point of Sale) systems, cash handling, and budgeting to ensure smooth store functioning. Manage purchasing decisions and vendor relationships to maintain optimal inventory levels while controlling costs. Supervise shift leaders activities to ensure efficient staffing schedules that meet customer demand during peak hours. Conduct regular training sessions on customer service excellence, product knowledge, safety protocols, and operational procedures to develop a high-performing team. Utilize strong communication skills for managerial reporting, staff meetings, and resolving customer or employee concerns promptly. Apply negotiation skills during vendor negotiations and conflict resolution to secure favorable terms for the business. Maintain compliance with company policies and legal regulations related to retail operations including health & safety standards. Qualifications Proven experience in management or supervision with a strong track record. Demonstrated leadership skills with the ability to motivate teams and foster a positive work environment. Extensive knowledge of inventory control, merchandising, POS systems, cashiering procedures, and retail math. Organizational skills with the ability to multitask effectively in a fast-paced environment. Excellent communication skills, must provide inviting and friendly customer service. Experience with recruiting, interviewing, employee orientation, training & development programs. Proficiency in budgeting, pricing strategies, and operational management tools. Ability to handle cash transactions accurately while maintaining high standards of customer service and phone etiquette. Basic math skills necessary for daily financial transactions and inventory calculations. Be able to lift up to 50lb bags of stocked dry goods. Join us as a General Manager where your leadership will inspire teams to excel! Bring your passion for retail management combined with your expertise in operations and team development - together we'll create an engaging shopping experience that keeps customers coming back and Make More Happy!

Pay:

From $45,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person