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MS
Mesa Systems Inc
General Manager
Career Insights for General Manager
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Scorecard
Based on Montana data
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What they do
A General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
$105,881 / year median in Montana
+7% projected growth
Job Description
The General Manager (GM) is responsible for the overall performance of the Mesa branch, including revenue growth, operational execution, financial performance, and team leadership. This is a hands-on leadership role requiring someone who can drive results, lead people, and operate the business end-to-end. The GM is accountable for delivering profitable growth while maintaining a strong culture aligned to Mesa's PRT values. What You'll Do Business & Financial Performance
- Own full P&L responsibility for the branch
- Drive revenue growth across local, national, and O&I business lines
- Manage costs, productivity, and profitability
- Forecast, plan, and execute against financial targets Operations Leadership
- Ensure safe, efficient, and high-quality service delivery
- Partner with Dispatch, Warehouse, and Drivers to optimize operations
- Monitor key metrics (on-time performance, claims, labor efficiency, etc.)
- Drive continuous improvement and operational excellence Sales & Customer Growth
- Partner with Sales to grow local and national accounts
- Build and maintain strong customer relationships
- Ensure service execution aligns with customer expectations
- Support estimating, proposals, and key account development Team Leadership & Development
- Lead, coach, and develop a diverse team across operations and support roles
- Build a high-performance culture rooted in accountability and respect
- Identify and develop future leaders (HiPo / succession planning)
- Address employee relations matters with consistency and professionalism Culture & Engagement
- Champion Mesa's Pride, Respect, Trust (PRT) values
- Drive employee engagement, recognition, and retention
- Serve as a visible leader in the branch and local community Compliance & Safety
- Ensure compliance with DOT, safety, and regulatory requirements
- Maintain a strong safety culture across all functions
- Partner with HR and Safety on investigations, training, and compliance What Success Looks Like
- Branch consistently meets or exceeds revenue and profitability targets
- Operations run efficiently with high customer satisfaction
- Strong team engagement with low turnover in key roles
- Safety and compliance standards are consistently met
- You are viewed as a leader of leaders, not just a manager What We're Looking For
- 7-15+ years of leadership experience in operations, logistics, transportation, or service-based industries
- Proven success managing P&L ($20M) and driving business performance
- Strong leadership, coaching, and team development skills
- Ability to operate in a fast-paced, hands-on environment
- Strong problem-solving and decision-making capability
- Experience in moving & storage, logistics, or related industry preferred Why Mesa
- Opportunity to lead and grow a business with real ownership and accountability
- Being part of a company that values people, performance, and culture
- Work in a dynamic, growth-oriented environment
- Culture grounded in Pride.