Kilwins Highlands |

Cheerfulness Manager Compensation:

$24/hr base + approx. $8/hr tips = $66,160 annualized

Hours:

35-40 hours/week

• Includes nights, weekends, and holidays
• Busy times include Memorial Day Weekend, Labor Day Weekend, July Fourth week, weekends in October, and Thanksgiving week

Bonus:

1% of profit - performance-based, paid annually

BENEFITS

• Cared for like family by the owners
• Health insurance (50% of premium paid)
• Simple IRA with 3% match
• Performance bonus (1% of profit, paid annually)
• Leadership development & opportunity for advancement
• Product discount
• Flexible schedule & work-life balance
• Casual dress

WHO WE'RE LOOKING FOR

We are looking for someone who lights up a room. This person walks in every shift with genuine energy and warmth — not because they were told to, but because it's who they are. They love people. They love conversation. They know how to make a stranger feel like a regular and a regular feel like family. Although you will learn to assist the General Manager with administrative tasks, this is not a back-office role. The right candidate thrives on the floor, makes eye contact, remembers names, asks about the wedding or the graduation, and finds the perfect gift before the customer even knows they're looking for one. They are cheerful, upbeat, and contagiously enthusiastic about Kilwins — the product, our brand, the experience. They are also a natural seller — someone who loves the moment a customer's face lights up after a sample, who doesn't hesitate to say "You have to try the fudge," and who understands that great hospitality and great sales are the same thing done well.

JOB SUMMARY

The Cheerfulness Manager is first and foremost a sales leader and brand ambassador. This role exists to drive revenue growth by creating meaningful moments for every customer who walks through the door. By leading with warmth and enthusiasm, coaching team members to engage genuinely with guests, and actively developing corporate and hotel sales relationships, the Cheerfulness Manager ensures the store consistently exceeds its sales targets. Beyond the sales mission, the Cheerfulness Manager is an Assistant Manager and supports the General Manager in daily operations — kitchen production, labor management, inventory, cleanliness, and team development. Flexibility, positivity, and a natural gift for people are essential.

Pay:

$63,160.00 - $66,160.00 per year

Benefits:

401(k) matching Employee discount Flexible schedule Health insurance Professional development assistance

Work Location:

In person