Overview Join our dynamic hospitality team as a Staybridge Suites General Manager, where you will lead the overall operations of our extended-stay hotel to deliver exceptional guest experiences and drive business success. This energetic role requires a passionate leader with a comprehensive understanding of hospitality management, revenue optimization, and team development. As the face of the property, you will oversee daily hotel functions, ensure adherence to brand standards, and foster a welcoming environment for guests and staff alike. Your leadership will inspire excellence in service delivery, operational efficiency, and financial performance. Responsibilities Oversee all aspects of hotel operations, including front desk management, housekeeping, maintenance, and guest services to ensure smooth daily functioning. Supervise and motivate hospitality teams, including front desk staff, housekeeping personnel, and other departments to achieve high standards of guest satisfaction. Manage hospitality reservation systems and property management systems (PMS) to optimize room occupancy and revenue streams. Implement and monitor hotel guest service standards to deliver memorable experiences that exceed expectations. Oversee budgeting processes and manage hospitality operations budgets to ensure financial targets are met or exceeded. Conduct revenue management activities by analyzing market trends, adjusting rates, and implementing strategies to maximize profitability. Maintain strong guest relations by addressing concerns promptly and ensuring exceptional customer service at all touchpoints. Lead human resources functions such as hiring, training, performance evaluations, and fostering a positive team environment. Ensure compliance with hotel policies, safety regulations, and legal requirements across all departments. Utilize hotel management software and multi-line phone systems with professionalism and courtesy while maintaining phone etiquette. Coordinate night audit procedures to reconcile daily financial transactions accurately. Experience Proven managerial experience overseeing daily hotel operations in a hospitality setting; prior resort or extended-stay experience is highly desirable. Demonstrated supervisory experience managing hospitality teams with a focus on customer service excellence. Strong background in revenue management, budgeting, financial operations, and human resources within the hospitality industry. Familiarity with property management systems (PMS), hospitality reservation systems, and hotel management software is essential. Exceptional leadership skills with the ability to motivate teams and communicate effectively across all levels of staff. Multilingual or bilingual abilities are preferred to enhance guest interactions in diverse markets. Experience in handling guest relations issues with professionalism and tact while maintaining high standards of hotel guest service standards. Knowledge of front desk operations including multi-line phone systems and night audit procedures is advantageous. Join us as a Staybridge Suites General Manager if you're passionate about leading vibrant teams in a fast-paced environment while delivering outstanding guest experiences!

Pay:

$48,121.34 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person