General Manager - GolfCave Main Line Company Overview GolfCave is a 24/7 indoor golf facility providing golfers of all skill levels the ability to play and practice in the privacy of their own Cave using Trackman, one of the world's most advanced golf simulator technologies. As our tagline, "The Evolution of Golf," implies, GolfCave combines golf, technology, hospitality, and entertainment to create a premium experience for our members and guests. We are seeking a dynamic, energetic, and hands-on General Manager to lead our Berwyn location. This is a key leadership role for someone who enjoys building a team, creating an exceptional customer experience, driving membership and revenue growth, and taking ownership of the day-to-day success of the business. Position Overview The General Manager is responsible for the overall operation and performance of GolfCave, including staff management, membership sales and retention, customer service, events, facility operations, and business development. The ideal candidate is a proactive leader who thrives in a hospitality-driven environment and is equally comfortable interacting with customers, coaching employees, developing new business, and handling the day-to-day details required to operate a first-class facility. The General Manager reports directly to the Managing Owners. Key Responsibilities Customer Experience & Membership Create an exceptional experience for every GolfCave member and guest. Develop strong relationships with members and foster a welcoming, community-oriented environment. Drive membership sales and work to meet or exceed membership and revenue goals. Develop strategies to increase member engagement, retention, and utilization. Oversee customer communications and promptly address questions, concerns, and service issues. Manage membership changes and account updates. Sales, Events & Business Development Actively promote GolfCave within the local community and develop relationships that drive new memberships and business. Develop and execute corporate outings, tournaments, leagues, private events, and other programming. Build relationships with local businesses, golf organizations, clubs, and community partners. Identify opportunities to increase revenue and maximize facility utilization. Assist ownership with local marketing initiatives, promotions, and member acquisition strategies. Track sales and membership performance and report results to ownership. Team Leadership Recruit, hire, train, schedule, and supervise GolfCave Rangers and other facility staff. Build a motivated, professional, customer-focused team. Set sales and customer-service goals and lead by example. Ensure employees are trained on GolfCave systems, Trackman technology, promotions, policies, and customer-service standards. Maintain appropriate staffing levels and assist with coverage when necessary. Serve as the primary point of contact for employee questions and operational issues. Golf & Facility Operations Oversee the day-to-day operation of the facility and ensure GolfCave's standards are consistently maintained. Ensure simulators and related technology remain in excellent working condition and coordinate troubleshooting, maintenance, and repairs when necessary. Stay current on Trackman software, technology, and operational updates and ensure staff receives appropriate training. Maintain a clean, organized, safe, and professional facility at all times. Coordinate vendors, supplies, repairs, and other facility needs. Ensure compliance with applicable health and safety requirements. Be comfortable handling basic software and hardware troubleshooting and minor facility issues. Business & Operational Management Work closely with ownership to achieve membership, revenue, profitability, and customer-service goals. Monitor operating expenses and identify opportunities to improve efficiency and control costs. Maintain appropriate procedures for payments and cash handling. Monitor key performance indicators, including membership growth, retention, utilization, events, and revenue. Prepare periodic reports for ownership regarding business performance, staffing, customer feedback, and operational issues. Help develop and implement strategies to continuously improve the GolfCave experience and grow the business. Qualifications Minimum of 2 years of supervisory or management experience. Experience in hospitality, golf, fitness, entertainment, recreation, membership-based businesses, or a similar customer-facing environment is strongly preferred. Strong leadership skills with the ability to recruit, motivate, and manage a team. Excellent interpersonal and communication skills. Strong customer-service orientation and ability to resolve customer issues professionally. Sales-oriented mindset with an interest in growing memberships, events, and overall revenue. Highly organized, dependable, proactive, and comfortable taking ownership of day-to-day operations. Comfortable using business software and learning new technology. Ability to perform basic troubleshooting of software, hardware, and facility equipment. Flexibility to work evenings and weekends as business needs require. An interest in golf is strongly preferred; extensive golf experience is not required. What We're Looking For We are looking for more than someone to simply manage shifts. The right General Manager will treat GolfCave Main Line as their business—building relationships with members, developing the team, creating events and partnerships, identifying opportunities for growth, and making sure every person who walks through the door has a first-class experience. This is an opportunity to take a leadership role in an exciting, growing concept at the intersection of golf, technology, hospitality, and entertainment. Join GolfCave - The Evolution of Golf.

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Employee discount Flexible schedule Referral program

Work Location:

In person