General Manager

• Passivation Hart Companies Cumberland, RI Job Details Full-time 3 hours ago Qualifications Customer communication Pricing Customer relationship building Employee relationship building Estimating construction project budgets Leading team collaboration initiatives Profitability analysis Senior leadership Full Job Description HP Services
• Cumberland, RI
• Full Time

ABOUT HART COMPANIES

With a legacy dating back to 1941, Hart Companies provides Engineering, Construction, Architectural, and Passivation services across the United States. Hart serves customers in Pharmaceutical and Biotechnology, Life Sciences, Water/Wastewater, Specialty Chemical, and other industrial markets.

GENERAL MANAGER

• HART

PASSIVATION POSITION SUMMARY

Hart Passivation, a division of Hart Companies, provides specialized chemical cleaning, passivation, mechanical polishing, electro-polishing, and related services primarily to the pharmaceutical, biotechnology, life sciences, and other high-purity process industries. The General Manager will provide overall leadership for Hart Passivation, with responsibility for business performance, safety, employees, customer relationships, estimating, strategic growth, and the overall success of the operation. The General Manager will work closely with and shadow the current Vice President to develop a comprehensive understanding of Hart Passivation's technical processes, customers, estimating practices, and operations. Because passivation is a highly specialized field, direct passivation experience is preferred but not required. Strong candidates may come from pharmaceutical/biotech process systems, high-purity piping, specialty chemical services, industrial field services, mechanical contracting, or other technically complex service environments.

KEY RESPONSIBILITIES

Provide overall leadership and accountability for Hart Passivation's business performance, operations, personnel, safety, customer service, and continued growth. Work closely with the Vice President to develop a thorough understanding of the technical, operational, commercial, and customer aspects of the business and assume increasing leadership responsibilities. Provide leadership and direction to the Operations Manager, who will oversee day-to-day field operations, crew readiness, equipment, vehicles, inventory, and operational coordination. Ensure projects are properly planned, staffed, supported, and completed safely, efficiently, and in accordance with customer requirements. Maintain oversight of safety, regulatory compliance, quality standards, and operational performance. Conduct and/or oversee project site surveys, estimating, pricing, proposals, and project planning. Monitor project costs, margins, workload, staffing needs, and overall financial and operational performance. Develop and maintain strong relationships with existing customers and serve as a senior point of contact for key accounts. Lead sales, business development, and growth initiatives while identifying opportunities to expand customer relationships and services. Identify and support improvements to business processes, technology, documentation, and organizational efficiency. Lead employee development, performance management, workforce planning, and succession planning in partnership with the Operations Manager and Hart Companies leadership. Maintain appropriate involvement in field activities and customer sites to develop and retain a practical understanding of Hart Passivation's work.

QUALIFICATIONS A

minimum of 10-15 years of leadership experience in a technically complex field-service, specialty contracting, industrial services, mechanical contracting, process systems, construction, or related environment. Demonstrated experience leading people, projects, customers, and business operations. Strong business and financial judgment with an understanding of estimating, project costs, pricing, margins, and profitability. Ability and willingness to learn Hart Passivation's specialized technical processes and regulated customer requirements. Strong leadership, communication, organization, problem-solving, and decision-making skills. Demonstrated ability to develop strong relationships with employees, customers, vendors, and business partners. Willingness to travel to customer locations and maintain visibility in both office and field environments. Valid driver's license and acceptable driving record. Preferred Experience Experience in one or more of the following is highly desirable: Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or a related field preferred; equivalent industry leadership experience may be considered. Pharmaceutical or biotechnology manufacturing Passivation or chemical cleaning High-purity process piping or utilities Specialty chemical or industrial field services Mechanical/process piping contracting Life sciences construction, commissioning, or validation

IDEAL LEADERSHIP PROFILE

The successful candidate will be a hands-on, commercially minded leader who is technically curious, comfortable working with field personnel and customers, and capable of learning a highly specialized business. This individual should be able to lead through others, developing and supporting the Operations Manager and field leadership team while maintaining accountability for overall business performance. The General Manager will build on the strengths of Hart Passivation's business and long-standing customer relationships while identifying opportunities to develop the team, improve operations, and support continued growth.

REPORTING RELATIONSHIPS

Reports To:

Vice President, HP Services, Inc.

Direct Reports:

Designated Hart Passivation leadership positions. Hart Companies are committed to maintaining high standards of quality, safety, integrity, and customer service while fostering a People Priority culture. Hart Companies are equal opportunity employers. All employment offers are subject to satisfactory completion of applicable pre-employment screening requirements.