Position Overview The General Car Wash Manager (CWGM) is responsible for the overall performance and profitability of the location, including the car wash, convenience store (c-store), and oil center. This individual will ensure customer satisfaction, operational excellence, and employee development while maintaining compliance with all company policies and procedures. Key Responsibilities Customer Experience & Satisfaction Foster a customer-centric environment with a strong focus on satisfaction. Promptly identify and resolve customer concerns and complaints. Ensure all employees understand and deliver on the Company customer service standards. Team Management Supervise and support all location staff, including car wash, c-store, and lube department. Hire, train, and develop team members and managers to improve performance and build bench strength. Maintain adequate staffing levels while minimizing turnover. Optimize labor by scheduling based on volume and business needs. Conduct regular team meetings to communicate goals, policies, and updates. Promote a positive, professional, and compliant work culture. Store Operations Oversee all daily operations and ensure operational compliance with company and regulatory standards. Ensure safety protocols are followed and conduct regular safety training and meetings. Respond to equipment or system malfunctions promptly to minimize downtime. Maintain a clean, safe, and well-functioning facility across all departments. Manage inventory and vendor relationships to ensure adequate supplies and cost control. Monitor fuel operations and inventory (if applicable). Review timecards daily to ensure payroll accuracy. Control operational costs including chemicals, utilities, and labor. Maintain accurate records and reports, including safety logs, inventory, and incident reports. Minimize losses due to theft, vehicle damage, or other preventable incidents. Financial & Administrative Accountability Responsible for achieving and exceeding profitability targets. Review and manage budgets and P&L statements. Ensure timely and accurate completion of administrative tasks per Company policies and procedures. Analyze operational data to identify areas of improvement and implement strategic actions. Work Environment Must be able to work both indoors and outdoors in all weather conditions. Must navigate around moving vehicles safely and maintain situational awareness at all times. Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles. Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines. Qualifications Experience in retail car wash or automotive service environment strongly preferred. Proven experience managing 20-50 variable-hour employees. Comfortable in a high-volume retail setting with 50-100 transactions per hour. Demonstrated ability in budgeting, cost control, and P&L management. Strong leadership, organizational, and communication skills. Ability to analyze data and make informed decisions to improve operations. Perks and Incentives Earn performance-based bonuses every 4 weeks! Employee Discounts start right away! Relocation package available! Benefits (After 30 days) Health Insurance (Medical, Dental & Vision) Company-Paid Life & AD&D Insurance Company-Paid Short-Term & Long-Term Disability Flexible Spending Accounts (FSA) - including Dependent Care Employee Discounts Paid Time Off (PTO)

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Paid time off Relocation assistance Vision insurance

Experience:

Management:

5 years (Required) Ability to

Relocate:

Virginia Beach, VA 23455: Relocate with an employer provided relocation package (Required)

Work Location:

In person