About iSLEEP At iSLEEP, our mission is simple: improve lives through better sleep. We are a leading provider of home sleep therapy equipment and ongoing patient support, helping thousands of patients successfully manage sleep apnea and other sleep-related breathing disorders. We are committed to delivering exceptional service, personalized care, and an experience that makes healthcare easier. We are looking for a compassionate, motivated, and detail-oriented Patient Resupply Specialist to join our growing team. Position Summary As a Patient Resupply Specialist, you will help patients maintain successful CPAP therapy by ensuring they receive replacement masks, tubing, filters, cushions, headgear, and other supplies when eligible through their insurance benefits. This role combines patient education, customer service, care coordination, and order management. You'll build lasting relationships with patients while helping them stay compliant with therapy and improve their overall health. Responsibilities Proactively contact patients who are eligible for replacement CPAP supplies. Educate patients on recommended replacement schedules and the importance of maintaining their equipment. Verify insurance eligibility, replacement frequency, and patient benefits. Confirm shipping addresses, demographic information, and physician information. Process resupply orders accurately and efficiently. Coordinate with insurance companies, physician offices, billing, and internal departments to resolve issues that may delay orders. Obtain updated documentation or physician orders when required. Document all patient interactions accurately within company systems. Follow up on pending orders and incomplete documentation. Meet productivity, quality, and customer service expectations. Maintain HIPAA compliance and protect patient confidentiality. Qualifications High school diploma or equivalent required. Previous experience in healthcare, DME, medical office, customer service, patient coordination, or inside sales preferred. Experience with CPAP equipment is a plus but not required. Strong communication and relationship-building skills. Excellent organizational and time management abilities. Comfortable making outbound calls throughout the day. Strong computer and data entry skills. Ability to manage multiple priorities in a fast-paced environment. Positive attitude with a strong sense of accountability. What Makes Someone Successful in This Role Our most successful team members: Take ownership of every patient interaction. Build trust through empathy and clear communication. Stay organized and follow through on every order. Enjoy helping patients solve problems. Work with a strong sense of urgency. Thrive in a goal-oriented environment. Collaborate well while remaining accountable for individual performance. Understand that consistent resupply leads to better therapy outcomes and healthier patients. Why Join iSLEEP? Join one of the region's leading sleep therapy providers. Make a meaningful difference in patients' health every day. Competitive compensation. Health, dental, and vision insurance. Paid time off and paid holidays. Retirement benefits. Ongoing training and opportunities for career growth. Supportive, collaborative workplace focused on service, accountability, and continuous improvement. Schedule Full-time Monday-Friday Day shift Pay Competitive and based on experience. Join Our Team If you're passionate about helping people, enjoy building relationships, and take pride in delivering outstanding service, we'd love to meet you. Join iSLEEP and help our patients stay healthy, compliant, and successful with their sleep therapy.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person