Collette is seeking an Inventory Resolutions Specialist to join our Revenue Management Team. This is a hybrid role based at headquarters in Pawtucket, RI.

Position Summary:

The Inventory Resolutions Specialist is responsible for resolving escalated and complex Inventory related customer requests including but not limited to waitlists, consolidated departures, group inclusion requests or other items that affect the tour. Key areas of focus are on monitoring and ensuring quick turnaround of requests to meet KPI goals, providing exemplary service to travelers and travel professionals, being creative and an out of the box thinker to meet customer needs and having excellent verbal and written communication and persuasion skills to achieve positive outcomes.

Primary Functions:

Collaborate with the Inventory Specialists, air, logistics and product team to resolve oversold situationsCreatively resolve and deescalate Inventory customer challengesContact travel professionals and direct guests related to inventory consolidation or vendor/waitlist departure date changesWork with the Inventory Management team to strategically identify creative solutions and implement themSuccessfully rebook travelers impacted by changes/consolidation hitting key KPI goals Evaluate and process group allotment increases in a timely manner in accordance with set KPIsEffectively communicate, negotiate and persuade key vendors to increase allotments to meet client needsUtilize persuasion and communication skills to influence customer and vendor outcomesRegularly communicate with inside and outside sales teamLiaison with Group Inventory Operations to quickly make promotional materials available inclusive of additional components being addedReview and act as the lead for the intake of complicated inventory requests of inclusions, back to back tours and other components ensuring quick turnaroundEnsure turnaround time for various customer questions and requests meet or exceed key KPI goalsIdentify and strategize resolutions to improve turnaround time on key customer requestsBuild relationships and collaborate with other internal teams to plan for and resolve oversold situationsTrack and report progress to internal stakeholders using key account metricsEmbraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organizationParticipates in special projects or other items as assigned

Knowledge & Skills:

Excellent telephone and communication skillsStrong Relationship and networking skillsAbility to negotiate with customers and vendors for mutually beneficial outcomesAbility to handle escalated conversationStrong customer service skillsStrong attention to detailStrong interpersonal skills, self-starter and self-motivatedWillingness to benefit from coaching and guidanceAbility to prioritize and deliver on multiple prioritiesDesire to continually learn and improve Compensation & BenefitsWe believe in taking care of our teaminside and outside of work. The pay range for this position is 20.00-23.00 per hour.

What We Offer:

Health & Wellness:

Medical, Dental, and Vision coverageplus a Peloton One Membership to keep you moving

Time Off:

Generous PTO, paid holidays, and your birthday!

Volunteer Time:

Paid hours to give back to causes you care about

Financial Security:

401(k) with company match

Family Support:

Paid parental leave, paid bereavement leave and access to our

Employee Assistance ProgramCareer Growth:

Tuition reimbursement to help you level up your skillsExclusive travel discounts, incentives and more!!