Remote - US Full time REQ_26_70524 At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. The anticipated salary range for this position is $15.90 - $17.00 (Hourly). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

JOB SUMMARY

The Patient Resupply Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include: + Evangelize our customers and turn our disgruntled patients into our biggest fans. + Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. + Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. + Proactively create a better patient experience. + Be a champion of the employee experience and drive our unique company culture. + Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Assist patients and referrals by accepting and coordinating resupply orders, identifying patients' needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives. + Enters and processes supply orders received via phone calls from patients, referral sources, and payors. + Confirm accuracy of patient's eligibility and medical inform To view full details and how to apply, please login or create a Job Seeker account