Jacksonville, FL We are seeking a dependable, organized, and customer-focused CSR / Shipping Clerk to join our distribution team in Jacksonville. This is an excellent opportunity for someone with experience in customer service, shipping and receiving, logistics, warehouse administration, or office support. The ideal candidate will be comfortable communicating with customers, truck drivers, warehouse employees, and management while ensuring orders, shipments, and documentation are handled accurately and efficiently.
KEY RESPONSIBILITIES
Provide professional and responsive customer service to internal and external customers. Answer phones and assist with customer questions, orders, and shipment inquiries. Process shipping and receiving paperwork accurately and efficiently. Enter and maintain accurate order, shipment, and customer information in computer systems. Assist with invoices, billing, purchase orders, and delivery documentation. Check in truck drivers and verify load and shipment information. Communicate with drivers, warehouse personnel, customers, and management regarding incoming and outgoing shipments. Track shipments and assist with resolving delivery or order issues. Maintain accurate shipping records, files, and documentation. Coordinate with warehouse personnel to ensure orders and loads are processed efficiently. Assist with scheduling pickups and deliveries. Identify discrepancies, missing information, or documentation issues and communicate them appropriately. Perform general administrative and clerical duties as needed. Maintain a professional, organized, and customer-friendly office environment.
QUALIFICATIONS
Previous experience in customer service, shipping/receiving, logistics, warehouse administration, or a related field preferred. Strong verbal and written communication skills. Excellent attention to detail and accuracy. Ability to multitask and prioritize in a fast-paced distribution environment. Strong organizational and time-management skills. Professional, positive, and dependable attitude. Ability to communicate effectively with customers, drivers, warehouse employees, and management. Basic to intermediate computer skills required. Proficiency with Microsoft Word and Excel is highly desirable. Experience with email, data entry, spreadsheets, and office applications preferred. Ability to work independently while also being a strong team player.
EXPERIENCE THAT WILL MAKE YOU STAND OUT
Candidates with experience in the following areas are encouraged to apply: Customer Service Representative Shipping Clerk Receiving Clerk Logistics Clerk Warehouse Administrator Shipping/Dispatch Coordinator Distribution Clerk Order Entry Billing & Invoice Processing Truck Driver Check-In Inventory Control Warehouse Office Support
WHO WE'RE LOOKING FOR
We're looking for someone who is dependable, professional, organized, and comfortable working in a busy environment. If you enjoy helping customers, staying organized, solving problems, and working with a team to keep shipments moving, we'd like to hear from you!
HOW TO APPLY
If you have experience in customer service, shipping, receiving, warehouse operations, logistics, or office administration, we encourage you to apply today!
