MUST BE AVAILABLE FOR A 6 AM OPENING AT TIMES

Duties:

Schedules and dispatches vehicles for service Provides customer support by responding to questions and concerns regarding customer trips, including no-shows, cancellations, and missed trips Manages emergency situations for vehicle operators Manages daily service by reviewing route performance and proactively responding to situations that impact customer service Takes client calls and communicates issues with drivers and leadership as appropriate Monitors radio, telephones, and on-road provision of service for quality Monitors and completes driver sign-in and sign-out daily May assign trips to drivers to ensure adequate distribution of trips between all assigned routes Monitors daily system performance Participates in the analysis and review of operating performance Notes closed and/or late starting of routes, and communicates the same to the Customer Service Manager Document comments, complaints, and suggestions for route improvement Enters data into software systems for compliance and informational reporting Answers routine questions and responds to complaints; conveys information regarding routes and schedules Prepares daily work assignments and provides direction in the completion of assignments Directs driver's activities via dispatch platform or radio-mobile smart device (i.e. route, schedule changes, passenger pick-up or drop-off, breakdowns, emergencies, etc.) Dispatch appropriate personnel to vehicle accident scenes or the location of vehicle mechanical difficulties Assists with driving non-CDL vehicles when needed for coverage Represents the agency to the public in a professional manner Generates and maintains comprehensive reports per federal and state requirements Participates in mandatory team meetings and provides dispatch-related updates and reports when necessary Handles vault drops and tracks inventory assigned to drivers Manages assigned equipment (radios, handheld validators, fuel cards, etc.) Other duties as assigned

Requirements:

A valid Idaho driver's license Be drug-free Able to pass a background check High school diploma or equivalent Excellent verbal and written communication skills Strong attention to detail Proficient in the operation of a two-way radio control system Knowledge of Ada and Canyon County landmarks and roads Ability to read a map via printed or electronic media Excellent problem-solving skills and ability to make scheduling and route decisions quickly and accurately Strong organizational skills with the ability to follow through Positive attitude and teamwork ability, especially in stressful or urgent situations Basic computer skills, including Microsoft Office Ability to type 35 words per minute and basic math skills Ability to speak, write, and understand English Must be willing and able to work all service hours (6 am - 7 pm) Specific shifts and work hours may vary Must be able to drive non-CDL transit vehicles Frequently involves sitting, using hands to handle or feel, reaching with hands and arms, talking, and hearing Must be able to sit in front of a computer for long periods Involves light physical activity, performing non-strenuous daily activities primarily of an administrative nature Attend mandatory meetings on Saturday as needed Two (2) years of dispatcher experience in a transit-related field is strongly preferred- NOT

REQUIRED

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

License/Certification:

Driver's License (Required)

Work Location:

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