Job Summary:

Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Hours Required:

40+ Major Responsibilities Process various retail customers and eCommerce orders, while following each customers guidelines Support and maintain of logistics policies, procedures, support plans and similar data Run/save/send reports on new purchase orders Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse Update pertinent fields in IQMS before orders ship Schedule trucks to pick-up loads shipping from required locations Request extensions for purchase orders when missed pickups occur Coordinate with in-house sales team to promote accurate and timely processing of orders for customers Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred Investigate and provide documentation to disprove customer chargebacks Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder Perform other related duties as required and assigned Skills Required Bachelor s degree or equivalent Experience with Retail Portal websites Strong communication skills - verbal and written Ability to multi-task Knowledge of transportation and logistics Experience with retail eCommerce Proficiency in Microsoft Office Strong attention to detail and accuracy