Homeland Security Systems is a leader in the fire protection and security industry and has an immediate opening for a qualified Schedule Coordinator/Administrative Assistant in the Monroe area.

Job Title:

Scheduling Coordinator /

Administrative Assistant Position Summary:

The Scheduling Coordinator / Administrative Assistant is responsible for organizing and coordinating service schedules, documenting service calls, communicating with customers, and performing a variety of administrative duties. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a high level of customer service and professionalism. Key Responsibilities Accurately document and maintain records of incoming and completed service calls Schedule and coordinate daily routes and appointments for service technicians Conduct follow-up calls with customers regarding services, appointments, and satisfaction Perform basic troubleshooting with customers over the phone or via email when appropriate Complete general administrative duties as assigned, including data entry, filing, and report preparation Maintain an efficient, organized, and safe work environment Requirements Minimum of two (2) years of related administrative or scheduling experience Functional knowledge of Microsoft Windows, Excel, and Word Knowledge of logistical planning, routing, and service scheduling Self-motivated with the ability to work independently and collaboratively within a team Ability to perform work efficiently while maintaining organization and accuracy Preferred Skills & Qualities Strong multitasking abilities Active listening, critical thinking, and problem-solving skills Exceptional attention to detail Customer service experience with strong interpersonal skills General understanding of business processes and record keeping Clear and professional written and verbal communication skills Proficiency in Microsoft Excel Additional Qualifications Valid driver's license with a good driving record Ability to pass a criminal background check Must be authorized to work in the United States for any employer; no sponsorship available Application Instruction To confirm attention to detail, applicants must send an email to resumes@htgus.com with a picture of your favorite college football team mascot. Benefits Competitive Pay Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays This position is ideal for an organized, detail-oriented individual who enjoys coordinating schedules, supporting team operations, and delivering excellent customer service.

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Administrative:

2 years (Preferred)

Logistics:

2 years (Preferred)

Work Location:

In person