Medical Transportation Call Taker Direct Medical Transportation - 5.0 Eugene, OR Job Details Full-time $15.55 an hour 23 hours ago Qualifications Computer operation Phone communication Attention to detail Patience Medical transportation experience Full Job Description About the Position We are looking for a dependable, organized, and customer-focused Medical Transportation Call Taker to join our operations team. This is a fast-paced position where you will be responsible for answering calls from clients, medical facilities, and multiple transportation brokerages while entering and managing information across several computer programs. The ideal candidate is someone who can stay calm under pressure, multitask effectively, pay close attention to detail, and consistently provide excellent customer service. If you enjoy being busy, solving problems, helping people, and taking pride in getting the details right, this could be a great fit for you. What You'll Do Answer incoming calls from clients, medical facilities, brokers, and transportation partners Schedule and coordinate medical transportation requests accurately and efficiently Work with multiple brokerage systems and computer programs simultaneously Enter and update trip information while maintaining a high level of accuracy Communicate professionally with clients, facilities, drivers, and internal team members Gather important trip details and ensure information is complete and accurate Manage multiple priorities and phone calls in a fast-paced environment Respond to changes, questions, and transportation issues quickly and professionally Follow established procedures and maintain accurate records Provide a positive customer experience on every call Work as part of a team to ensure transportation needs are met efficiently and on time What We're Looking For The ideal candidate: Has excellent customer service and communication skills Is highly organized and detail-oriented Can confidently use multiple computer programs and learn new software quickly Can multitask without losing accuracy Is comfortable working in a busy, sometimes high-pressure environment Is dependable and takes ownership of their responsibilities Has consistent and reliable attendance Is driven to achieve results and get the job done correctly Has strong problem-solving and critical-thinking skills Can communicate professionally with a wide variety of people Is patient, calm, and courteous—even when dealing with difficult situations Works well independently and as part of a team Has a positive attitude and a willingness to learn Preferred Qualifications Previous call center, scheduling, customer service, or transportation experience Experience working with medical transportation or healthcare organizations Experience using multiple computer systems or software platforms Previous experience working with transportation brokers is a plus What Success Looks Like A successful Call Taker is someone who can keep the phones moving, keep the information accurate, keep customers informed, and keep the operation running smoothly. You don't have to know everything on day one. We will train you on our systems and processes. What we need is someone who is reliable, focused, coachable, organized, and committed to providing excellent service. Why Join Our Team? You will play an important role in helping people get where they need to go. Every day, you will work with a team that understands that accurate scheduling, clear communication, and great customer service make a real difference in the lives of our passengers and the facilities we serve. If you're someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in getting the details right, we'd like to hear from you.

Pay:

$15.55 per hour

Work Location:

In person