Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences. Abacus Solutions Group is a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Responsibilities:

Client Communication:

Serve as the main contact for customer inquiries, providing information on air logistics services.

Shipment Coordination:

Monitor and manage air shipments, ensuring timely and accurate delivery.

Issue Resolution:

Address and resolve shipment discrepancies or issues promptly.

Documentation:

Prepare and process necessary shipping and customs documentation.

Coordination:

Collaborate with internal teams and external partners to ensure smooth logistics operations.

Data Management:

Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

Education:

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

Skills:

Excellent communication, organizational, and problem-solving skills.

Technical:

Proficiency in Microsoft Office; familiarity with logistics software is a plus.

Attributes:

Detail-oriented, customer-focused, and able to thrive in a dynamic environment.