Job Title:

Logistics Claims Specialist Location:

Coppell, TX Pay Rate:

36.00hr - 36.00hr

Schedule:

Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary) Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Coppell, TX.

Logistics Claims Specialist Top Skills:

Claims investigation experience Financial recovery Root-cause analysis

Responsibilities:

• Claims Investigation & Validation
• Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
• Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
• Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.
• Carrier & 3PL Financial Recovery
• File and track freight claims with carriers, freight forwarders, and insurance underwriters.
• Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
• Maintain and update claims aging reports to minimize outstanding balances. Cross-Functional Collaboration & Settlement
• Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
• Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.
• Reporting & Root-Cause Analysis
• Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
• Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.

Requirements:

• Bachelor's Degree
• 6+ years of directly related experience is required.
• Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
• Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).
• Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
• High attention to detail and ability to interpret contracts and insurance guidelines.
• Good organizational skills.

Staffmark talent working with this client receive competitive compensation and a great benefits package !

Benefits Include:

Medical Dental Vision 401k Paid Time Off, + more!