Responsibilities:

Manage day-to-day service activities for an assigned group of customers and ensure their transportation needs are handled accurately and on time.
Monitor movement and operating activity to spot service concerns early, then take ownership of issue resolution through completion.
Use company systems to track account activity, update service records, and provide customers with clear visibility into work being performed on their behalf.
Build strong working relationships with clients by responding to questions, addressing concerns, and delivering consistent service support.
Evaluate account performance with attention to operational efficiency and profitability across managed business.
Organize and prioritize daily responsibilities independently while following established logistics and rail service procedures.
Collaborate with internal teams to coordinate service execution and support smooth communication across logistics operations.
Assist with additional operational or analytical tasks as business needs require.

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