Resource Analyst Location:

Wayne, PA, US Job Type:

Full-Time Work Mode:

Hybrid Job Level:

Professional Job ID:

13846

Company:

HSB Employment Type:

Regular Area of Expertise:

Client & Customer Management Description:

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as \"the first company in America devoted primarily to industrial safety.\" \"Hartford Standards\" quickly became the specifications for boiler design, manufacture and maintenance. HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.

Purpose:

Supports the IoT Sensor Support organization through installation scheduling, resource allocation, workload management, and service order coordination. Assists in ensuring field resources are effectively utilized to meet installation demand while maintaining customer service objectives. Monitors schedules, service order inventories, and resource availability to identify operational issues, recommend solutions, and support efficient execution of IoT installation activities. Collaborates with field operations, dispatching teams, installers, and management to optimize workload distribution and installation performance.

About the role:

No direct reports. Contributes as an individual contributor within the Resource Management and IoT Sensor Support teams. Supports Engineering Operations, Inspection Services, and IoT Sensor Support through scheduling, workload analysis, service order management, and territory planning. Provides recommendations regarding inspector utilization, schedule optimization, and resource allocation. Supports daily operational decision-making through analysis of reports, dashboards, schedules, and service order inventories. Coordinates activities across multiple business groups including Customer Success, Dispatch, Inspection Services, and IoT Operations.

Education and Experience:

Associate degree or equivalent work experience required. Bachelor's degree in Business, Operations Management, Supply Chain, Analytics, or related field preferred. 1-3 years of experience in customer service, operations support, dispatching, workforce management, scheduling, or resource planning. Experience working with reporting tools, scheduling systems, or operational analytics preferred. Experience using Microsoft Office applications, particularly Excel and Power BI, preferred. Experience using PeopleSoft, or any ERP software suit Exposure to field service, logistics, installation operations, or IoT support environments is a plus.

Knowledge and Skills:

Strong analytical and problem-solving skills. Understanding of scheduling, workload balancing, and resource allocation concepts. Ability to analyze data and identify trends. Strong organizational and time management skills. Excellent verbal and written communication skills. Detail-oriented with strong follow-through. Ability to prioritize competing demands in a fast-paced environment. Strong customer service mindset. Proficiency with Microsoft Excel, Outlook, Teams, and Power BI. Ability to collaborate effectively across multiple departments. Adaptability and flexibility in response to changing business needs At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Level:

Hiring Manager:

Chanel Webb Non Exempt #LI-SF1

Job Segment:

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