• DESCRIPTION
• Build and govern Acosta Group's GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer — ensuring no process migrates without a complete, signed-off documentation package
• RESPONSIBILITIES
• Primary Responsibilities
• +

Knowledge Repository Design & Governance:

Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning standards, and access governance. +

SOP Templates & Process Documentation:

Develop the GBS SOP master library covering Finance, HR, Procurement, IT, and BAS. Structure SOPs for wave-based transition readiness. +

Process Mapping Standards:

Define and govern the GBS process mapping standard: swimlane, BPMN-aligned notation, and approval workflow. All Wave 1 maps signed off before migration gate. +

RACI Documentation:

Design and maintain the

GBS RACI

master covering all functions, processes, geographies, and operating model layers. Document transition of accountability to

GCC. + GCC

Knowledge Transfer & Onboarding:

Build and manage the GCC knowledge transfer playbook: KT schedules, shadow/reverse-shadow protocols, and go-live readiness tracking per wave. +

Documentation Quality & AI Readiness:

Conduct readiness reviews at each wave gate. Ensure dual sign-off on critical documents. Align documentation standards with AI/Automation program requirements.

+ Influence enterprise operating model decisions, organizational design, shared services strategy, and global business services transformation efforts through process and performance insights.

+ Advise senior executives on enterprise risks, process maturity, automation opportunities, and organizational readiness for large-scale transformation initiatives.

+ Oversee the organization's knowledge management strategy, leading a team of analysts responsible for transforming institutional knowledge into structured, reusable assets that accelerate onboarding, improve service delivery, reduce operational risk, and enable digital transformation.

• QUALIFICATIONS
• Minimum Qualifications-Education and Experience
• + Bachelors degree in Business, Operations or related field or equivalent years of experience. + 7-10 years in GBS, shared services, or large-scale business transformation with at least 4 years experience in a leadership role.
• Minimum Qualifications-Knowledge, Skills and Abilities
• + Demonstrated experience building SOP libraries and KM systems in GCC or SSC environments + Strong process documentation skills (BPMN or equivalent mapping proficiency) + Experience with SharePoint/OneDrive knowledge repository design and governance + Ability to extract tribal knowledge from SMEs and translate into structured documentation + Excellent analytical, problem-solving, and project management skills.

+ Strong communication and stakeholder management abilities.

+ Experience with Process Mining tools (Celonis preferred)

+ Lean Six Sigma Green Belt minimum preferred

+ Prior GCC transition experience (India or Mexico preferred)

+ Finance, HR, or Procurement process environment experience (Wave 1 scope)

+ Experience in AI/automation environments

• ABOUT US
• Acosta, and its subsidiaries, is an Equal Opportunity Employer
• Job Category:
• Administration
• Position Type:
• Full time
• Business Unit:
• Corporate
• Salary Range:
• $143800.00 - $179800.00
• Company:
• Acosta Employee Holdco LLC
• Req ID:
• 41069