Fund Servicing Analyst

Investment Middle Office Departmental Outline:

JPMorgan Chase's Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs. This team was established in 2020 and is expanding to add additional team members as our client base grows. IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR). As a Investment Book of Record (IBOR) Analyst in the Investment Middle Office Services (IMOS) team, you will be responsible for providing a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and / or any associated financial organizations as required, to ensure any issues are resolved to the client's satisfaction. The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and can process these changes as they occur, no matter what their source. Job responsibilities Act as a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery Participate an, where required, in client service reviews and other client meetings Ownership of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR) Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles Ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required. Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams Work with management to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in operations, with a focus on executing routine transactions and process improvements Proven ability to apply active listening and questioning techniques to understand and address client needs effectively Experience in continuous improvement initiatives, with a focus on applying innovation and design thinking techniques to enhance operational efficiency