Deposit Operations Analyst Bank7 Oklahoma City, OK Job Details Full-time 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Electronic fund transfers Teamwork Wire transfer payment processing Customer service Bank transfers Filing Attention to detail Organizational skills Deposits Time management Full Job Description As a Deposit Operations Analyst, you will play a key role in managing the bank's deposit operations, with a strong emphasis on wire room functions and quality control. This role requires excellent customer service skills, strong attention to detail, and the ability to support both internal teams and external customers in resolving deposit-related inquiries.

Key Responsibilities:

Wire Room Operations

• Process incoming and outgoing wire transfers accurately and efficiently, following all regulatory and internal security procedures.
• Conduct required callbacks on outgoing wire transfers to verify authenticity and prevent fraud. Internal Support
• Provide exceptional customer service via phone and email with internal team members, responding to inquiries related to wire transfers, debit cards, and deposit accounts. Account & Documentation Review
• Perform new account audits, ensuring complete and accurate documentation has been obtained and properly archived.
• Conduct quality control checks on deposit operations tasks to ensure accuracy and compliance with policies. Operational Processing
• Process file maintenance requests submitted by branches and verify accuracy of updates.
• Review mobile deposited items for accuracy, endorsement, and potential risk.
• Handle return mail, ensuring proper research, follow up and account maintenance performed.
• Perform various next-day review tasks, including internal audit checks, exception report review and verification of prior-day processing. Exception Handling & Posting
• Review and address exceptions on daily reports, especially items requiring attention or follow-up.
• Analyze, correct, and complete the posting of non-posted items.
• Process non-sufficient funds (NSF) items in accordance with bank policy and decisioning. Card Services
• Manage debit card tasks including processing maintenance, and handling debit card disputes.

Requirements:

• Deposit Operations experience required (minimum 1-2 years), including hands-on processing of wire transfers.
• Effective time management and strong organizational abilities.
• Excellent interpersonal and communication skills for working with customers, branches, and management.
• Proven ability to identify, research, and resolve operational issues.
• Ability to work in a fast-paced, team-oriented environment while maintaining accuracy.

Knowledge, Skills & Competencies:

• Experience with Deposit Operations, wire transfer procedures, and deposit operations workflows.
• Knowledge and understanding of bank policies, regulatory requirements, and internal control standards.
• Strong prioritization skills with the ability to work under pressure and manage multiple responsibilities.
• Demonstrated commitment to delivering excellent service and supporting organizational goals.

Experience:

Wire Room Experience:

1 year (Preferred)

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

One location

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Wire Room:

1 year (Preferred)

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person