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NF
Navy Federal Credit Union
Manager II, Business Process Optimization
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Based on Virginia data
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What they do
A Process Manager develops and manages business processes and process improvements, or manages processes in production or manufacturing. Identifies and creates processes that support the objectives of a business. May implement and manage business process improvements across operational departments in a company.
$106,459 / year median in Virginia
-4% projected decline
Job Description
Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes. 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies. 3+ years of management experience. Broad knowledge of applicable federal and state laws, rules and regulations. Broad knowledge of banking/financial industry trends, products and services. Strong ability to translate strategic goals into operational process improvement plans. Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls. Advanced experience in business case development and ROI modeling. Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service. Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes. Skill in managing multiple teams and ensuring alignment with enterprise priorities. Broad understanding of how process optimization impacts financial performance and compliance. Ability to resolve high-impact operational challenges using data-driven insights. Effective communication skills for presenting findings and influencing senior stakeholders. Commitment to developing leadership capabilities within the team through coaching and mentoring. Proven ability to manage large-scale projects and allocate resources effectively. Bachelor's degree in related field or equivalent combination of training, education and experience. Desired Qualifications Master's Degree in related field or equivalent combination of training, education and experience. Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.