Job Description A client of Insight Global is seeking an experienced Site Lead to oversee service operations, manage a team of Field Service Engineers, and serve as the primary customer-facing leader for a major semiconductor account. This role is focused on people leadership, customer management, escalation ownership, and operational excellence rather than day-to-day hands-on tool support.

ResponsibilitiesLead and develop a team of 6-10 service engineersAct as the primary customer relationship owner for the siteManage Level 1 and Level 2 service escalations through resolutionDrive customer satisfaction, service delivery, and contract executionCoach, mentor, and develop engineers while identifying skill gaps and training needsAllocate resources for installations, upgrades, and ongoing support activities Skills and Requirements 5+ years of semiconductor manufacturing, equipment, or cleanroom experiencePrevious experience of direct people management, team lead, or supervisory experienceProven experience leading technical teams in a fab environmentStrong customer-facing leadership skills and ability to manage escalationsExperience driving team performance, training, development, and accountabilityAbility to communicate effectively with customers, management, and engineering teamsStrong understanding of semiconductor fab operations, procedures, and service requirementsComfortable being the senior on-site leader responsible for operational success We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.