Operations Director

Operations Director California Dinner Entertainment, LLC. Buena Park, CA Job Details Full-time $80,000 - $100,000 a year 1 day ago Benefits Paid holidays Relocation assistance Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Spanish Teamwork Operations management English Performance management Supervising experience Full Job Description Position Summary Pirates Dinner Adventure is searching for a strategic and hands-on Operations Director to lead all aspects of operations at the Buena Park location. This individual will oversee multiple departments, including the kitchen, bar, gift shop, and facilities. The Operations Director will supervise an experienced Operations Manager, who is responsible for show-time through closing operations. The ideal candidate is a proactive leader dedicated to achieving operational excellence, promoting team accountability, and delivering a seamless guest experience. Key Responsibilities Lead department managers and crew members, ensuring accountability across all areas of operations. Supervise and support the Operations Manager to ensure continuity throughout day and night shifts. Oversee daily operations, with an emphasis on pre-show readiness and daytime logistics. Coordinate effectively between daytime and evening operations to maintain consistency. Maintain a safe, clean, and efficient environment for both guests and crew. Act as a liaison with local municipalities and community organizations. Collaborate closely with departments such as show production, sales, reservations, marketing, HR, and finance to align operational activities with overall business goals. Support hiring, onboarding, training, and performance management in partnership with the HR team. Ensure compliance with health, safety, and labor regulations at all times.

Core Values Alignment Guest Oriented:

Make decisions that enhance the guest experience.

Crew Oriented:

Foster a culture of respect, support, and teamwork among staff.

Passionate:

Demonstrate energy and enthusiasm in daily operations.

Responsible:

Take ownership of outcomes and lead with integrity. Qualifications Minimum of 8 years' experience in operations management, preferably within hospitality, entertainment, or themed attractions. Proven track record of leadership, managing teams and supervisors. Strong communication, organizational, and problem-solving abilities. Understanding of California labor laws and health regulations. Experience with the Entrepreneurial Operating System (EOS) is preferred. Ability to speak both English and Spanish is advantageous.

Compensation & Benefits Base Salary Range:

Competitive, based on experience and qualifications.

Bonus Potential:

Annual performance-based bonus up to 10-15%.

Benefits:

Health, dental, and vision insurance Paid time off and holidays Employee discounts and perks Relocation assistance, if applicable Work Schedule The role primarily consists of daytime shifts, but will also require availability for evening shifts, weekends, and holidays. The Operations Director is responsible for overseeing pre-show operations and coordinating closely with the Operations Manager to ensure smooth transitions and continuity throughout all operational hours.

Job Type:

Full-time Pay:

$80,000.00 - $100,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person