GENERAL PURPOSE OF JOB

Responsible for the daily functioning of a portfolio of contract sites including operations, customer service, personnel management, security & safety in accordance with company objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervisory/Leadership… [more] Functions

• Responsible for the direction, coordination, and supervision of all Site Supervisors and Security Officers.
• Identify and recruit new talent with the assistance of the regional office and HR department.
• Process new employees through the company onboarding system.
• Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site specific forms. Enforce consistency in policy and procedure implementation with the site(s).
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet the company required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
• Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the site and contacting the local office when necessary. Operations
• Coordinate with Area Operations Manager, and/or Regional Manager/Director to establish site goals & objectives and communicate these with the customer(s) as required.
• Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are address with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks to assure positive results.
• Fax, email, or deliver the Account Inspections to the regional office each month
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available. Cost Control & Budgetary Responsibilities
• Ensure accounts remain consistently on budgetary and service related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management). Business Development & Customer Relations
• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote the company's reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.

Qualifications:

• 3+ years related management experience
• Must have prior security, law enforcement, or military experience
• Advanced level/knowledge of computers and technology
• Great customer service and communication skills Education Requirements Bachelors Degree or equivalent experience

Pay:

From $90,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person