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Storer Transit Systems

Operations Manager Paratransit & Microtransit Services

Pay: $103,000–$110,000/yr

Posted: 3 days ago

Location: Merced, CA (Onsite)

Last Updated: 15 hours ago

Hours: Full-Time

Expires: 10/3/2026

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$123,566 / year median in California

+6% projected growth

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Job Description

Storer Transit Systems is seeking an Operations Manager dedicated to our demand-response, paratransit, and microtransit services. The ideal candidate possesses a deep understanding of ADA regulations, a passion for accessibility, and the technical aptitude to manage dynamic routing software to optimize trips per hour.

Compensation:

$103,000 - $110,000 (DOE) +

Comprehensive Benefits Key Responsibilities:

ADA & Service Compliance:

Ensure 100% compliance with all ADA regulations, including strict adherence to 30-minute pickup windows, ride-time comparability, and zero-trip-denial mandates.

Microtransit & Scheduling Optimization:

Oversee the utilization of dynamic scheduling platforms (e.g., Via Mobility) to maximize system productivity, achieving or exceeding the benchmark of 2.0+ passengers per revenue hour.

Call Center & Dispatch Leadership:

Manage the reservation and dispatch team, ensuring exceptional customer service, efficient trip negotiation, and strict enforcement of the passenger "no-show" policy.

Sensitivity & Training:

Work alongside the Safety & Training Manager to ensure all operators are highly proficient in wheelchair securement, ADA announcements, and passenger sensitivity.

HOW TO APPLY

Please email your resume and cover letter to [email protected] to be considered for this opportunity.