FIELD OPERATIONS SUPERVISOR

Landscape Maintenance & Field Operations Schedule:

Monday-Friday, 7:00 AM-3:30 PM. Overtime may be required based on operational needs.

Reports to:

General Manager / Ownership Position type: Field-based supervisory/management position

Compensation:

$60,000-$65,000 annually ($28.85-$31.25/hour), depending on experience

Benefits:

Paid sick days, PTO accrual, and a CalSavers Retirement plan are available. Position Summary The Field Operations Supervisor is responsible for independently monitoring the quality, efficiency, safety, and accountability of the company's landscape maintenance operations. This position travels between approximately 13-14 recurring HOA/commercial landscape maintenance accounts, conducts regular property and crew inspections, holds foremen accountable for company standards, documents deficiencies, verifies corrective work, and reports significant issues to management. The objective is to ensure company standards are maintained consistently without requiring the General Manager/Owner to personally inspect crews and properties on a daily basis. 1. Property Quality Control Conduct scheduled and unannounced inspections of company-maintained properties. The Supervisor is expected to identify deficiencies before the client has to report them. Weeds in turf, planters, sidewalks, cracks and other areas Overgrown volunteer plants, tree or palm seedlings Spent flowers and plants requiring deadheading Shrubs requiring pruning or corrective maintenance Improper mowing, edging, string trimming or blowing Accumulated leaves, debris and litter; missed or neglected areas Poorly maintained pool and common areas Plant decline or replacement needs Dry, overly wet or poorly irrigated areas Irrigation leaks, broken sprinklers and obvious irrigation deficiencies Overall appearance and presentation of the property 2. Foreman Accountability Each maintenance foreman remains responsible for the condition of assigned properties and crew performance. The Supervisor inspects, communicates, documents and holds the foreman accountable rather than performing the foreman's job for him. Inspect the work of each foreman and crew Review deficiencies directly with the responsible foreman Establish deadlines for corrections and reinspect to verify completion Document recurring or serious deficiencies Conduct regular foreman check-ins and reinforce company standards Identify foremen needing additional training or who are not successfully performing the leadership role 3. Crew Productivity & Efficiency Observe crew organization, division of work and overall productivity Identify excessive downtime, waiting or inefficient use of labor Monitor excessive or unauthorized cell phone use Monitor employees leaving assigned work areas Evaluate whether crew size and labor hours are being used appropriately Verify foremen are actively directing their crews Determine whether properties are being completed within reasonable scheduled time 4. Vehicle/GPS & Unauthorized Stop Monitoring Regularly review company vehicle activity through the company's GPS/fleet tracking system and document violations consistently. Unauthorized supermarket, convenience-store, restaurant or other personal stops Excessive idle time or unexplained route deviations Excessive travel time between properties Improper vehicle use or other violations of company vehicle policies 5. Inspections, Documentation & Corrective Action Document deficiencies, including photographs when appropriate Notify the responsible foreman and define the required correction Set a reasonable completion deadline and verify correction Document recurring or serious performance violations Escalate unresolved issues to management Initiate employee/foreman performance documentation and corrective-action notices according to company procedures 6. Enhancement & Additional-Work Identification While inspecting properties, actively identify legitimate opportunities for additional services that benefit the property and client. Document opportunities with photographs, location, measurements or other useful information and submit them to the office/General Manager for estimating. Irrigation repairs or improvements; plant replacements Empty or underplanted areas; mulch or ground-cover needs Concrete grinding or repair; root-related repairs Drainage problems; tree work; cleanup projects Landscape renovations and irrigation efficiency improvements Other repairs or enhancements outside the maintenance contract The Supervisor identifies opportunities; office/management controls pricing and proposal approval. 7. Irrigation Observation The Supervisor is not necessarily the company's primary irrigation technician but must recognize common irrigation problems and route technical repairs appropriately. Dry or excessively wet areas; broken sprinklers Leaking valves; overspray and runoff; poor coverage Controller/scheduling concerns and plant symptoms related to irrigation 8. Trucks, Trailers & Equipment Accountability Hold foremen accountable for assigned trucks, trailers, tools and equipment, and perform periodic spot inspections to confirm foreman inspections are actually occurring. Required vehicle/trailer inspections and prompt damage reporting Reasonable cleanliness and organization Required tools/equipment present and properly secured Missing or damaged equipment reported Maintenance needs reported before avoidable failures occur 9. Safety & Company Policy Required safety vests/PPE and safe equipment operation Cell-phone and vehicle-use policies Unauthorized-stop policy Professional behavior on client properties Safe transportation and securing of equipment Other established company safety and conduct requirements 10. Communication With Management Provide management with a concise weekly field report covering properties inspected, deficiencies, corrections, performance concerns, GPS/vehicle violations, irrigation issues, equipment/fleet concerns, client/property risks, and potential enhancement opportunities. Urgent issues are reported immediately. Performance Standards Consistent maintenance quality across all contracts Reduction in client complaints and callbacks Timely correction of deficiencies Improved foreman accountability and crew productivity Reduced need for owner intervention Compliance with vehicle, cell-phone and safety policies Consistent truck/trailer/equipment inspections Identification of legitimate additional-work opportunities Quality and consistency of field documentation Qualifications Significant landscape maintenance experience Strong knowledge of commercial/HOA landscape maintenance practices Ability to recognize weeds, pruning needs, plant-health problems and obvious irrigation deficiencies Previous supervisory or crew-leadership experience strongly preferred Strong observational, organizational and communication skills Comfortable holding employees accountable and having difficult conversations Able to document deficiencies objectively and professionally Valid driver's license and acceptable driving record Bilingual English/Spanish strongly preferred Comfortable using a smartphone, photographs, GPS/fleet software and basic work-order/reporting systems Characteristics Required Firm but respectful; consistent; fair and objective; detail-oriented; independent; proactive rather than reactive; comfortable enforcing standards; willing to document poor performance regardless of friendships or personal relationships; capable of recognizing problems without waiting for management to point them out; and able to distinguish legitimate employee concerns from excuses. This position requires someone who can maintain professional relationships with employees while placing company standards, client expectations and accountability first.

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Paid time off Retirement plan

Work Location:

In person