Description We are seeking an experienced Data Operations Supervisor to lead and support a team of Membership Specialists in a fast-paced, service-oriented union environment. This role is responsible for overseeing membership data operations, ensuring accuracy in data entry and dues processing, performing quality assurance and reconciliation review, and serving as a key resource for policy interpretation and escalated member issues. The ideal candidate will bring strong supervisory experience, advanced Excel skills, a sharp eye for detail, and the ability to balance team support, accountability, and member service in a transitional environment. Key Responsibilities

+ Supervise, coach, and support a team of 5 Membership Specialists

+ Monitor data entry accuracy and ensure membership information is processed correctly

+ Oversee dues payment processing and reconciliation review

+ Conduct quality assurance audits of membership, payment, and reconciliation work

+ Interpret and apply policies related to dues eligibility and membership requirements

+ Provide day-to-day guidance to staff, including newer team members and tenured employees

+ Support performance management and handle disciplinary conversations as needed

+ Serve as an escalation point for member issues and assist in de-escalating concerns

+ Communicate directly with union members regarding unresolved or complex issues

+ Partner with internal stakeholders, including IT staff and external consultants, on system issues and troubleshooting

+ Support UnionWare usage and assist with database processes, exports, and issue resolution

+ Identify and support systems and process improvements, including work related to a CRM transition

Requirements Qualifications:

+ supervisory experience required

+ Proven experience coaching employees and managing performance issues

+ Advanced Excel skills required

+ Experience with auditing, reconciliation, quality assurance, and detailed data review

+ Strong attention to detail, especially with financial and membership-related data

+ Ability to accurately interpret policies, procedures, and eligibility requirements

+ Comfortable handling escalated member concerns directly

+ Strong verbal and written communication skills

+ Strong troubleshooting ability and comfort working with systems and databases

+ UnionWare experience strongly preferred

+ Experience with other database systems required if no prior UnionWare experience

+ Union environment experience highly preferred

+ CRM experience is a plus

+ Technical background is a plus Preferred Traits

+ Calm, confident supervisory presence

+ Comfortable managing strong personalities

+ Able to balance support, accountability, and service

+ Strong judgment and professionalism

+ Adaptable and effective in a transitional environment Additional DetailsSchedule is fixed and must end by 5:30 PM

+ One remote day is available each week, but Fridays must be onsite

+ This is a short-term assignment expected to last 1-3 months TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .