Full Time Tasting Room and Lead Support

Full time Tasting Room and Lead support

Torrin Vineyard Paso Robles, CA Apply Job Description:

Job Title:

Full-Time Tasting Room Host with Lead Support

Location:

6360 Peachy Canyon Road, Paso Robles, CA 93446

Position Type:

Full-Time

Contact:

Tasting Room (805.227.0107) ________________________________________ About the Role Torrin Winery is seeking a passionate, guest-focused Tasting Room Host to deliver exceptional hospitality while providing support in lead duties. This position is ideal for someone who loves connecting with guests but is also interested in gaining experience in tasting room operations, software management, and special projects. You'll spend most of your time hosting guests by leading tastings, managing reservations, and creating memorable experiences, while assisting with lead tasks, such as software/guest prep work and special projects. ________________________________________ Core Responsibilities 1. Hosting Duties •

Guest Experience:

o Greet guests warmly upon arrival, escort them to their tasting area, and guide them through a personalized, educational wine experience. o Share Torrin's story, history, and wine details while subtly promoting membership benefits. o Anticipate guest needs: Refill water and ensure tables are set up and cleaned before/after visits. o Personalize interactions: Note guest preferences (favorite wines, purchase history) in Tock/Wine Direct for future visits. •

Operations:

o Assist with phone reservations, including accommodating walk-in guests o Process purchases, manage tasting fees (charges/refunds), and assist with order fulfillment (packing bottles, carrying purchases to cars) o Maintain a clean tasting room environment: Wash glassware, sanitize surfaces, restock supplies, and assist with light housekeeping. •

Sales & Membership:

o Write handwritten thank-you notes for new members and other guests as needed. o Promote memberships by highlighting benefits during tastings. 2. Lead Support Duties •

Software & Guest Prep:

o Assist with daily software tasks (e.g., printing tasting menus, updating Tock reservations, tagging pickup orders). o Help prepare guest materials (e.g., membership info packets, tasting notes). •

Special Projects:

o Support managers with ad-hoc projects (e.g., event prep, inventory checks, monthly inventory). o Provide a consistent message to the staff on new wines, pricing updates, or service standards as needed. Qualifications •

Must-Have:

o 1+ year in hospitality, wine service, or customer-facing roles (tasting room experience a plus). o Warm, adaptable communicator able to engage guests and collaborate with teams. o Basic computer skills (Tock, Wine Direct, Microsoft Office). o Ability to lift 40 lbs (cases of wine) •

Nice-to-Have:

o Knowledge of Paso Robles wines or willingness to learn. o Experience with reservation systems (e.g., Tock) or POS software.