An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Embroidery Production Lead Quince - 3.8 Santa Fe Springs, CA Job Details Full-time $80,000 - $92,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Referral program Qualifications Manufacturing management Embroidery Procedural guides ERP systems Decorative sewing Manufacturing standard operating procedures Manufacturing facility experience Hiring Embroidery machines Team management Team training Training machine operators Managing manufacturing teams Safety standard operating procedures Process management Standard operating procedures (SOPs) Full Job Description
THE ROLE
Embroidery Production Lead Quince is hiring an Embroidery Production Lead to build and own our in-house embroidery program from the ground up at our Santa Fe Springs facility. This is a true zero-to-one role — you will select the equipment, source the tooling, write the SOPs, and drive the operation to scale. Your goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over the course of 6 months. You will report to the Operations Manager and partner closely with the Decoration Program Manager to ensure the program launches on time, to standard, and is built to grow. This is a full-time, fully on-site role based in Santa Fe Springs, CA. The schedule is 2nd shift, Monday through Friday, 3:00 PM to 11:30 PM. Responsibilities Partner with Operations Manager to launch the end-to-end launch of the embroidery program — from blank floor space to production capability within 1 month. Responsible for managing performance and attendance of each associate on the decoration team to meet targets established by the Operations Manager. Participate in the evaluation and procurement of all equipment and tooling (multi-head machines, hoops, frames, backing, threads). Work with the Operations Manager to develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets. Own onboarding and training for a team of 15+ operators — bring them to production-ready performance fast. Partner with Operations Manager on the hiring process. Partner with Operations Manager to adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months ensuring 99% on time delivery and quality acceptance. Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes. Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse. Work with the Decoration Program Manager to verify new products for feasibility, material compatibility, and logo placement. Partner with the Operations Manager on capacity planning, cost targets, and expansion roadmap.
Qualifications Required:
5-8 years in embroidery production; hands-on experience launching a program or facility from scratch strongly preferred. Deep knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection. Proven track record building SOPs and training large production teams. Management experience overseeing a team of 20+ FTEs. Familiarity with production tracking tools, WMS, or ERP systems. Knowledge of safety protocols and manufacturing best practices.
PHYSICAL REQUIREMENTS
Lifting up to 50 pounds Standing and walking throughout the entirety of your shift Ability to go up and down stairs, use of ladders throughout the day as needed Bending, twisting, or kneeling may be required throughout the day for lifting or maneuvering objects
Pay:
$80,000.00 - $92,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Parental leave Referral program Vision insurance
