Build people. Lead the operation. Help shape what comes next. Insight Pest Management is a growing service company serving Ventura and North Los Angeles Counties. We believe that when a company invests in exceptional people, those people create exceptional customer experiences. We are looking for an Operations Manager who wants to build with us: a practical, people-centered leader who embraces technology, coaches employees, holds clear standards, and makes sure the business runs predictably without leaving anyone guessing. This is not a coordinator role and it is not simply an office-management position. The Operations Manager is Insight's day-to-day operational leader and a developing second leader within the company. What you will own Daily operational control, including scheduling stability, route coordination, office readiness, and operational follow-through. Leadership, coaching, accountability, and development of office and field employees. Customer and employee escalations within established company policy. Adoption and consistent use of GorillaDesk, company tools, AI-assisted resources, SOPs, and documented processes. Warehouse and chemical inventory controls, receiving, truck-stock auditing, and procurement coordination. Fleet and equipment readiness, maintenance follow-through, and operational safety coordination. Training, licensing administration, technician timecards, and payroll-hour readiness. Operational reporting and visibility so important issues, customer patterns, and risks are surfaced early. Continuous improvement in labor efficiency, route density, quality, customer experience, and owner independence. What success looks like The office and field operation start the day prepared, focused, and aligned. Technicians know what is expected and receive consistent coaching and accountability. Customers receive early communication, accurate follow-through, and thoughtful resolution when something goes wrong. Company systems and documented processes are followed consistently. The owner receives clear operational intelligence without having to dig for it or micromanage the day. Problems are identified early, solved at the root, and less likely to repeat. You may be a strong fit if you Have led people in a service, field-service, home-service, logistics, hospitality, or similarly fast-moving operation. Know how to coach, redirect, and hold people accountable while maintaining trust. Are comfortable making sound day-to-day decisions and communicating important issues early. Enjoy improving operations and creating visibility from numbers, schedules, and frontline feedback. Learn technology readily and can help a team adopt new tools and documented processes. Balance customer care with operational discipline. Want a role where your contribution can grow along with the company. Experience and qualifications Demonstrated people-leadership or operational-supervision experience. Strong written and verbal communication. Comfort with scheduling, reporting, performance metrics, and modern business software. Ability to work in person and respond appropriately to the changing needs of a field-service operation. Pest-control experience is welcome but not required. Leadership character, judgment, learning ability, and accountability matter most. Your first 90 days First 30 days: Learn the business, build trust, understand the team and systems, and begin running daily operations with consistency. By 60 days: Lead with confidence, establish a coaching and meeting rhythm, own operational escalations, and improve communication and follow-through. By 90 days: Create operational visibility with no material surprises, assume meaningful delegated ownership, and deliver measurable process improvements. Compensation and benefits $70,500-$85,000 annual base salary, depending on relevant experience and demonstrated capability. Monthly performance bonus tied to agreed people, operating, cost-control, and visibility indicators; $500 monthly target and $1,000 monthly maximum. Health/dental and retirement benefits for eligible employees. Professional development and licensing support applicable to the position. Additional benefit details will be reviewed during the hiring process. The Insight Standard We build exceptional people. Exceptional people create exceptional experiences. We embrace change, use systems to empower people, own outcomes, communicate early, and keep improving.

Pay:

$70,500.00 - $85,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): Tell us about a time you improved a process or led a team through a meaningful change. What did you do, and what was the result? Describe a time you had to hold an employee or teammate accountable. How did you handle it while keeping the relationship productive? What interests you about leading operations in a growing service company that is adopting new technology and documented systems?

Work Location:

In person