Patient Access Operations Supervisor Children's Hospital Colorado - 3.8 Aurora, CO Job Details Full-time $68,066.41 - $102,099.61 a year 12 hours ago Benefits Wellness program 403(b) matching Paid parental leave Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance 403(b) Life insurance Qualifications High school diploma or GED Full Job Description Job Overview The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.

Additional Information Department Name:

AMC ED Patient Access Job Status:

Full time, 40 hours per week.

Shift:

Evening, 2:00pm - 10:30pm, in person role. Duties & Responsibilities Recruits, screens and selects applicants for administrative support roles.

Educates all staff on job processes.

• Ensures proper training of staff by utilizing the resources available within the team.
• Assigns and manages day-to-day work flow for staff.

Manages, mentors, and supports staff on a daily basis.

• Develops clear goals and objectives for performance management and effectively communicates accountability.
• Creates a culture and atmosphere that will lead to a high level of employee engagement.
• Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
• Provides and utilizes productivity reports for the department to assess performance of entire team.
• Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
• Participates in labor cost and financial component decisions related to day-to-day operations.
• Performs Kronos and other relevant time keeping administration.
• Manages day-to-day administrative operations, including staffing.
• Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
• Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
• Establishes team communication norms and staff rounding.

Other duties as assigned. Minimum Qualifications Degrees High School diploma or equivalent. Experience Minimum of two (2) years previous relevant experience in a health care setting. Equivalency Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis. Salary Information Pay is dependent on applicant's relevant experience. Annual Salary Range (Based on 40 hours worked per week): $68,066.41 to $102,099.61 Benefits Information Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents:

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